Intake Coordinator

2 weeks ago

Westhampton Beach, United States EAST END HOSPICE Full time

East End Hospice is dedicated to improving lives across Eastern Long Island through expert care, comfort and compassion for terminally ill patients, caregivers and grieving families. We are Long Island's only 5-Star Hospice according to the Centers of Medicare and Medicaid Services.

East End Hospice brings hope to the dying and their families and friends. By affirming life, hospice helps people conclude life with comfort and dignity, offering pain alleviation and symptom control in a familiar and caring environment. Certified in 1991, East End Hospice, a 501(c)(3) not
- for-profit corporation, has provided services to over 17,000 terminally ill patients and their families - primarily in patients’ homes under the direction of professionals—and with invaluable assistance from dedicated volunteers.

Our coordinated teams of seasoned health care professionals and volunteers are committed to meeting the physical, emotional and spiritual needs of the patients and families who come to us for care. Supporting families through grief and bereavement is an essential component of East End Hospice, including a comprehensive children’s bereavement program and Camp Good Grief—our highly acclaimed day camp for children aged 4-17 (Camp Good Grief began in 1997.)

East End Hospice is currently seeking a **Intake Coordinator.**

The **Intake Coordinator**, will report to the Vice President, Chief Quality and Compliance Officer.

**RESPONSIBILITIES**:
1. Responsible for managing all aspects of the patient intake referral process, establishing, and maintaining positive relationships with patients/family members and referral sources, and responding to requests and concerns.

2. Coordinate the referral process from first point of contact, including:

- Completing all necessary paperwork, gathering required documentation from referring providers, and assisting with placement of DME and medication delivery. Documents in clinical notes.
- Maintains current pending list.
- Speak to patients and families about East End Hospice and the services offered.
- Evaluate patient’s appropriateness for East End Hospice services based on information in patient record and consistent with agency policies and admission criteria, and in conjunction with the patient’s physician and/or hospice Medical Director and clinical leadership.
- Communicate with Patient Care Coordinator to assist with scheduling admissions and ensure smooth transition into East End Hospice.

3. Collaborate with hospital case managers to facilitate and coordinate discharge plans for patients coming onto service with East End Hospice.

4. Maintain customer relations database to include all current and potential referral sources.

5. Collaborate with other members of the clinical team to enable a smooth transition for patients and families enrolling in Home Hospice or The Kanas Center for Hospice Care.

6. Remain flexible as to the duties of the position.

7. Conducts outreach to referral sources and collaborates for a smooth referral process.

8. Functions as a hospital liaison when East End Hospice patients are hospitalized.

9. Makes evaluation visits as needed.

**QUALIFICATIONS**:
1. Strong clinical background.

2. Strong electronic data management skills.

3. Demonstrates exceptional communication skills when interacting with staff, patients, families, referral sources and the community.

4. Knowledge of Medicare conditions of participation, Department of Health regulations, Joint Commission standards and private insurance requirements.

5. Demonstrates autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities.

**PROFESSIONAL REQUIREMENTS**:
1. A registered professional nurse currently registered and licensed to practice nursing in the State of New York.

2. Three to five years of experience as a registered professional nurse, preferably in hospice.

Pay: $1.00 - $2.00 per year

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- RN: 3 years (preferred)

License/Certification:

- RN License (preferred)

Work Location: In person

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