Assistant General Manager
2 months ago
**About the role**
**What you'll do**
- Lead the team in maintaining a neat, organized front-of-house environment
- Assist with opening/closing tasks and side work
- Ensure safety and food & beverage quality standards are met
- Manage online ticketing platforms for internal data tracking and an elevated guest experience
- Manage check-in for guests
- Keep guests happy and handle complaints appropriately
- Build a rapport with our crew, guests, and vendors
- Maintain a positive image of the Hook Hall brand at all times
- Collaborate with our partners when they promote their products in our units
- Ensure communication of event details provided by the marketing and operations teams to ensure our brands are advertised effectively and efficiently
- Lead the crew on shift with an All Hands In approach.
- Assist General Manager with hiring and building a team of all-stars
- Attend huddles to gain knowledge and understanding of our various events and initiatives
- Be a relentless perfectionist with a positive attitude who has a high level of attention to mastering the minutia and competitive spirit
**Qualifications**
- Commitment to and alignment with the company’s core values
- Current ABRA certification, or ability to obtain prior to start date
- Relevant service or hospitality experience
- Ability to work safely and efficiently
- Ability to speak to groups
- Experience working with Point of Sale (POS) and reservation systems
- Flexible availability, nights and weekends required
- Commitment to and alignment with the company's core values
- Ability to operate point-of-sales systems
- Ability to effectively communicate with crew, guests, and vendors
- Ability to take and place food and beverage orders accurately
- Ability to stand and/or walk for prolonged periods of time
- Ability to lift and carry up to 25 pounds for short periods of time
Schedule:
- Monday to Friday
Work Location: In person
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