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Collection Specialist

3 months ago

Brockton, United States Rockland Trust Full time

Rockland Trust is seeking a Collections Specialist in our Brockton office. This position is primarily responsible for all collection activities associated with reducing delinquency on the Bank’s consumer, residential mortgage, home equity and business banking loan portfolios as assigned. The individual will be charged with performing advanced collections, problem solving and negotiations techniques. Also included is monitoring direct pay charged off accounts and assisting outside counsel, when needed, for those assigned for debt collection. The expectation is for the individual to make outbound collection calls 75% of the time with the remaining time to be spent on recovery and administrative duties as assigned.
- Place outbound calls to customers with delinquent accounts; determine reason for payment delinquency and obtain payment commitment for full amount due. Ensure all appropriate system coding is followed in accordance with the appropriate product collection procedures.
- Manage assigned loan queues at all stages of delinquency through to payoff, repossession/resale, foreclosure, short sale, deed in lieu or charge off in accordance with state and federal regulations and collections procedures.
- Complete investor delinquency reporting and expense re-imbursement claims in accordance with Fannie Mae and Freddie Mac guidelines as assigned.
- Assign charged off accounts to outside counsel, answer inquiries of counsel; ensure monies collected are applied correctly. Monitor direct pay accounts monthly.
- Complete ACH payment requests, monitor and correct errors as necessary.
- Assist management with eOSCAR requests as assigned.
- Assist management with preparing the necessary forms and documents for foreclosure assignment to counsel when needed.
- Shows a willingness to accept added duties and responsibilities as required from time to time by management.
- Provide backup to colleagues within Collections during peak work times and seasons.
- Demonstrate and promote high ethical standards and behaviors.
- Keeps abreast of all investor guidelines and regulatory changes and applies as applicable. This includes but not limited to CFPB/RESPA, Mass. General Law, FCRA and FDCPA.
- Provide professional and courteous interaction with internal and external customers.
- Exceptional negotiating and problem solving skills
- Strong communication skills, both verbal and written
- Working knowledge of Fannie Mae and Freddie Mac servicing guidelines preferred
- Strong interpersonal skills with a demonstrated ability to work effectively with colleagues
- Must be well organized with the ability to set and manage priorities
- Must be self-motivated and dependable with a willingness to meet defined goals on a consistent basis.
- Good working knowledge of Microsoft Outlook, Word and Excel

**Experience**
- Minimum 2 years of consumer loan collection experience
- Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance. Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning Wellness program and much more _
- At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law. _
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._