Operations Manager
3 weeks ago
Looking for a motivated individual with excellent organizational and customer-focused skills to lead the development and growth of our "Luxer Liaison" service in the Chicago area.
Luxer Liaison is a premium service level designed to assist high-package-volume properties in managing package flow and their Luxer One systems. This service provides on-site package management to complement our automated package systems. Our Liaison program has experienced significant growth, necessitating the appointment of a dedicated individual to manage operations and account relationships in the market. As the program expands, this role may grow to manage operations in additional markets in a regional role.
**What you will do**:
Manage a team of 20+ service professionals (“Liaisons”), providing service to multiple luxury apartment buildings in ChicagoChampion our Liaison team, fostering a positive work environment in person and remotelyManage the weekly operational service schedule, and ensure that the service is being delivered to the expected quality levelBuild strong relationships with existing accounts, responding rapidly to issues/concernsHelp onboard new properties as they adopt the Liaison serviceHire and train new Liaisons as needed (attrition, to support market growth)Build processes and procedures that allow our Liaisons to efficiently service the market, and help build a profitable businessLead projects that directly influence the success of the programIdentify new Liaison sales opportunities and work with our sales leaders to win themChampion our values, and be a role model to the entire Liaison programThis individual must be located in Chicago.
**Requirements**:
**Who you are**:
Strong organizational skills and attention to detailAt least 2 years’ experience managing service professionalsAt least 2 years’ experience working in a customer facing roleExperience managing a scheduled, hourly workforceExperience coaching and developing an hourly workforceDemonstrated experience building and scaling operations for a new program and/or in a new marketDemonstrated success building strong direct relationships with customersExceptional communication skills; demonstrated ability to communicate well with both customers and reportsWillingness to serve as a player-coach, frequently working in person with the team during shifts in package rooms. This role will require local commuting to various job sites in the downtown Chicago area-
Self-directed, with a track record of succeeding in ambiguous situationsCreative problem solving - this is a program in its early phases; you will have to overcome unforeseen challenges.The above-listed duties are not exhaustive, and the employee may be required to perform other tasks as needed and assigned by the leadership team.
**Benefits**:
**What’s in it for you**:
Compensation: $55-$65,000/annually + potential for quarterly performance based incentives (Bonus)You’ll have opportunities to advance. We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, mentored, and grow.As “Luxens”, we celebrate one another's differences and ideas. We're proud of our culture of diversity and inclusion - and, we have programs that bring us together on important issues and provide educational opportunities for all employeesA generous benefits package (Medical, Vision, Dental)401K with employer matchAccrued Paid Time OffAccrued Paid Sick Leave
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