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Retail Lending Officer

3 months ago

Sanford, United States Access Credit Union Full time

**Retail Lending Officer**

**Full-time, Permanent; Sanford**

**Starting salary - $48,533**

**Why should you join our team?**
- At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.

**At Access Credit Union, our values are straightforward**:

- Do good
- Be better
- Own it
- Move forward

**What will you be doing?**
- The Retail Lending Officer is a member-focused Brand Ambassador who is responsible for all personal credit granting functions, performing analysis to assess loan viability and risk, and make the appropriate recommendations. Using advice -based sales, the Retail Lending Officer takes ownership of all the member’s needs promoting the full range of credit union products and services, building member relationships that add value and contribute positively to the credit union’s profitability.

**Key Responsibilities**:

- Identify member needs and sell a full range of credit union products and services, including loans and mortgages, lines of credit, credit cards, etc.
- Communicate to the member all terms and conditions of any credit, product being presented, ensuring that all products sold are consistent with the member’s needs and risk tolerance.
- Ensure instructions outlining the conditions of lending products clearly laid out (loan type, interest rate, security, searches, liens, etc.).
- Maintain thorough knowledge of and adhere to credit union policies and procedures on risk management, confidentiality, security and fraud prevention.
- Work directly with the loans processing department to ensure timely and accurate administration of documentation.
- Control loan delinquency through communication with the member prior and subsequent to the loan being granted. Maintain and document a systematic collection procedure for early identification and follow up of problem accounts.

**What do you need?**
- Grade 12 diploma
- Diploma/Certificate from a recognized post-secondary institution with focus on business or finance or equivalent
- Previous experience in a lending role
- Previous customer service and/or sales experience
- Demonstrated desire to serve others in a friendly and professional manner
- Ability to identify and willingness to act upon sales and service opportunities

**Note: This position would also provide support for completing Mortgage Broker deals.**

**Are you ready to?**
- Be an ambassador for our brand, values and products
- Ensure things get done efficiently
- Go home each day feeling accomplished
- Challenge the status quo
- Build a career
- Continue learning

**We welcome diversity, value inclusion, and take pride in our vibrant corporate culture. Our team is a reflection of the members we serve and the communities we live in.