Phonathon Program Manager

5 days ago


College Station, United States Wilson-Bennett Technology, Inc. Full time

Wilson-Bennett Technology, Inc. (WBT) is actively seeking leaders to oversee and manage a fundraising-focused engagement center at our College Station, TX location.

Description

Salary and Benefits
- Starting annual salary: $50,000+ based on experience
- 401K available after 1-year of employment
- Health Insurance available after 90-days
- Yearly Performance-based bonus
- Company Growth Opportunities

Essential

**Responsibilities**:
This position requires relocation to College Station, TX and working non-traditional hours (1:30PM - 9:30PM) Sunday - Thursday, and some Saturdays.

Call Center Management:

- Manage day-to-day activities of client’s calling and engagement program
- Interview, hire, train, schedule, develop, and oversee the student caller team
- Maintain caller tracker documentation, including but not limited to: student employment information, HR paperwork, payroll, caller schedules and attendance, caller disciplinary action, caller performance and incentives, etc.
- Implement and track caller incentive program
- Regularly prepare and deliver caller performance evaluations and constructive feedback
- Establish a professional, fun, and team-oriented atmosphere that fosters goals as well as positive working relationships
- Work collaborative with WBT and client to develop the best fundraising strategies to achieve program goals
- Develop nightly calling plan based upon caller performance metrics and campaign goal attainment
- Review and analyze statistical reports
- Prepare and send nightly/weekly campaign reports
- Prepare and send daily pledge and reminder letters
- Establish and execute weekly client meetings in conjunction with the WBT team to review campaign progress
- Actively participate in weekly meetings with WBT’s Management Team
- Availability to travel for initial training, as well as, biannual staff retreats

Client Relations:

- Adhere to WBT’s high standards of customer service
- Convey a professional and positive attitude/image internally and externally
- Communicate timely with both WBT staff and client
- Maintain weekly scheduled meetings with clients, as well as additional, unscheduled availability daily
- Provide additional requests for reports/documentation to client or WBT

**Skills**:

- Proficient in Microsoft Office: Excel, Word, PowerPoint
- Excellent spoken and written communication
- Ability to work independently
- Ability to plan and prioritize tasks to meet strict deadlines
- Ability to inspire, support, and lead the caller team in a high-energy environment
- Self-starter who is motivated and ambitious to initiate tasks for the betterment of the program
- Creative-thinker with the desire to develop materials/documentation to aid in the program’s success

Preferred (not required) Experience:

- Prior Call Center or Annual Giving experience, preferably in higher-ed fundraising or at another WBT call center or client location
- Experience with WBT’s Phonathon Connect or Donor Connect platforms
- Customer Service experience
- Employee Management experience

Pay: From $50,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Night shift
- Weekends as needed

**Education**:

- Bachelor's (preferred)

Work Location: In person


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