Call Center Trainer
1 month ago
**Minimum Job Requirements**:
- **High School diploma or GED**:
- **Minimum 2 years of transportation, call center, or related experience.**:
- **Minimum 2 + years of training experience, call center and/or transportation preferred.**:
- Ability to effectively prioritize tasks and manage time effectively.
- Ability to provide instruction to the employees in a manner that encourages communication and feedback.
- Must demonstrate eligibility to work in the United States.
- Must be able to read, write, and speak clearly in English.
- Must demonstrate mastery of all topics covered in pre-employment and ongoing Reservations and Scheduling training, including use of scheduling tools, adherence to scheduling' procedures and use of the paratransit and RideChoice management software system.
- Must be familiar with the geography of the Valley Metro Paratransit and RideChoice service area, including the cities, towns and County areas, the road network, major points of interest, the Valley Metro fixed-route service area, and how to use provided tools to locate specific addresses and to determine the address’s local jurisdiction and whether/not it is within the ADA Paratransit or RideChoice service area.
Pay: $50,000.00 - $60,000.00 per year
Schedule:
- 8 hour shift
- Day shift
**Experience**:
- Microsoft Powerpoint: 1 year (preferred)
Ability to Commute:
- Phoenix, AZ 85053 (required)
Ability to Relocate:
- Phoenix, AZ 85053: Relocate before starting work (required)
Work Location: In person
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