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Director of Restaurant Operations
4 months ago
Love Food + Wine + Hospitality? Join the Urban Kitchen Group Team
We are looking for a passionate, hospitality-minded Director of Operations to oversee our San Diego and Orange County restaurants and cafes. A qualified individual will be adept at talent management, coaching, and building a culture of continuous improvement and accountability. The DOO must be strong in strategic planning, decision-making, financial oversight, legal compliance, risk management, and stakeholder engagement, ensuring the company's growth and success.
Urban Kitchen Group’s mission is "to successfully craft the perfect dining trifecta: exceptional food and superior service in imaginatively designed environments.”
Required skills and experience:
- Model and create environments that inspire and motivate employees to perform effectively and efficiently, ensuring positive and memorable interactions with guests.
- Hire, train and mentor restaurant staff, including managers, supervisors and other team members - provide continuous feedback.
- Supervise operational processes and systems, ensuring adherence in every establishment.
- Identify areas for improvement in day-to-day operations to achieve long-term growth and success.
- Develop and implement cost-effective strategies to achieve revenue targets and profitability goals.
- Monitor revenue margins, operating expenses and budgets.
- Work closely with Human Resources to ensure compliance with employee files, wage and hour regulations, and employee investigation support.
- Collaborate with the Chefs and Restaurant Managers regarding food quality, staff training, safety procedures, kitchen cleanliness, and maintenance.
- Responsible for vendor management, including contract negotiation and facility repair and maintenance.
- Ensure the business adheres to all regulations stated by the County, State, and Federal Government.
- Exceptional strategic planning skills to drive success and achieve targets while adapting to changing business demands and market conditions.
- Monitor guest satisfaction and spearhead initiatives to enhance the overall dining experience.
- Participate in overseeing marketing strategies to drive success and achieve targets while adapting to changing business demands and market conditions.
- In-depth knowledge of all aspects of restaurant operations - including sequence of fine dining service, customer service, staff management, food safety and sanitation, menu development and inventory.
- Strong knowledge of wine regions and varietals.
- Outstanding communication and interpersonal skills for liaising with customers, staff, executives, suppliers and other external stakeholders.
This is a hands-on position that requires onsite presence, and travel to and from San Diego/Orange County.
Pay Range - $150,000 - $200,000 annual
Pay: $150,000.00 - $200,000.00 per year
**Benefits**:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you able to reliably commute to San Diego/Orange County for this position?
**Experience**:
- Senior Restaurant: 5 years (required)
Work Location: In person
