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Care Coordinator
4 months ago
Description:
**Care Coordinator Job Overview**
**Requirements**:
**Care Coordinator Qualifications**
- Strong critical thinking skills
- Strong written and verbal communication
- Bilingual (Spanish) preferred
- Prior experience in call center a plus
**Care Coordinator Responsibilities and Duties**
- Brings value to patients at every opportunity
- Achieves department goals through individual accountability and collaboration
- Actively gains and grows in knowledge of the dental industry and practices
- Uses sound judgement when evaluating potential patients and their need for care
- Answers the phone in a timely manner to reduce abandoned/ missed phone calls
- Provides guidance and instructions to employees with less experience
- Keeps detailed notes on patient interactions to ensure a successful office visit
- Anticipates patients’ needs and identifies opportunities that benefit the patient
- Supports offices by calling patients that missed appointments and re-books them
- Other duties as assigned
**Care Coordinator Education**
- High school diploma or GED equivalent
**Care Coordinator Experience**
- At least 3 years in service industry or customer service-related field
- Extremely familiar with using computers and entering data into computers
- Knowledge of Microsoft Office Suite
- Prior experience in dental office a plus but not required
**Benefits**
Dental Views offers Medical, Dental, Vision, 401K, Life Insurance, vacation time and other supplemental benefits.
