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Passport Services Representative

2 months ago

Coral Springs, United States City of Coral Springs Full time

**Description**:
**Examples of Duties**:

- Daily handling of cash and credit cards and reconciling of payments. Accepts fees for passport services.
- Takes passport photos that meet the standards of the State Department.
- Requires being cross-trained in all aspects of passport services operations.
- Support the consistent flow of customer facilitated by Q-Less customer management solution.
- Required to testify in court at the direction of State Office of Inspector General in cases of suspected fraud.
- Must communicate to Passport Services Coordinator when supplies are running low in order to sustain operations.
- Escalates customer complaints or concerns to management as needed.
- Provides outstanding customer service with a high degree of professionalism.
- Acts as Lead in the absence of the Passport Services Coordinator as needed.
- Provides fingerprinting services and notary services, as needed.

**Typical Qualifications**:

- High school graduate or equivalent; some college coursework preferred.
- Minimum of One (1) to Two (3) years office experience.
- One (1) to Three (3) years in a high-volume, customer service role where high attention to detail and accuracy are essential.
- Proficient in Microsoft Word and Excel.
- Prior experience with Passport Services operations is a plus; will consider other work experience in high volume/retail or service industry in lieu of education.
- Must be able to successfully complete U.S. Department of State Passport Services Web-Based Training to meet Passport processing requirements within one month of employment.
- Must be a U.S. Citizen.

**Supplemental Information**:
Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as office or meeting and training rooms, e.g., use of safe work place practices with office equipment, avoidance of trips and falls, and observance of fire and building safety regulations, and traffic signals when driving

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