Part-time Administrative Specialist I

1 week ago

Frederick, United States Frederick County Government Full time

**JOB INFORMATION**:
The Frederick County Division of Animal Control is committed to serving the community through education and resources, humane law enforcement, and animal sheltering. We are proud of an impressive legacy of progressive thinking and community outreach that has reduced animal intake, reduced unwanted litters, and ultimately reduced animal euthanasia. Members of the Animal Control team, have a unique opportunity to not only make a difference for the homeless animals of Frederick County, but to engage in a rewarding career that demands hard work, integrity, high standards, and constant learning. Working with animals and serving the public-what better job could there be?

This position provides administrative, secretarial and data management support for the Animal Control Division. This position also performs reception duties for the office. Supervision is received from the Office Manager, Director, and/or Deputy Director.

**ESSENTIAL DUTIES AND JOB RESPONSIBILITIES**:

- Serve as receptionist for visitors and telephone callers, providing information, assistance, directions and/or referrals as appropriate
- Serve as cashier for business transactions
- Assist with adoption interviews
- Assist in the process of returning animals to owners
- Prepare correspondences, memorandums, forms, reports and other written work for approval and signature
- Provide customer service and public outreach; defuses potentially contentious situations
- Maintain manual records/files and computerized database of animals; compile, prepare and maintain reports
- Respond to e-communications as needed
- Update animal lost and found reports, contacting possible owners, scheduling return-to-owners
- Verify animal inventory by checking each kennel daily
- Coordinate appointments for microchip clinics, prepares data forms with owner information, explains the microchipping process to pet owners
- Perform clerical office duties
- Manage the shelter’s stray pet page; investigates social media posts regarding lost/found pets to determine possible matches/ownership
- Schedule euthanasia requests from residents of Frederick County
- Provide resource information regarding lost/found pets, microchipping, alternatives to owned animal surrenders
- In the absence of other Animal Control Division staff, serve as back-up for other administrative duties as needed
- Perform other related duties as required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Any single position may not be assigned all duties listed above, nor do the examples cover all duties that may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**QUALIFICATIONS AND REQUIREMENTS**:
The qualifications/requirements, knowledge/skills/abilities and physical requirements or working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- High school graduation, or the equivalent
- Minimum 2 years of administrative work experience
- Minimum 1 year of direct customer service work experience
- Intermediate skills in MS Office Suite

**KNOWLEDGE / SKILLS / ABILITIES**:

- Ability to effectively organize, multiple tasks, establish priorities and to complete assigned duties with minimum supervision
- Ability to learn Federal, State, County and municipal laws and regulations governing the enforcement and control of animals, as well as other relevant sections of the Frederick County and Maryland State Code
- Ability to learn, use and comply with two-way radio communications regulations and standards
- Strong and effective spoken and written (English) communication skills
- Discretion and good judgment in dealing with confidential matters and sensitive information
- Ability to develop and maintain effective working relationship with co-workers, volunteers, organizations and the general public
- Ability to maintain a pleasant, professional demeanor while dealing with the public in a wide variety of circumstances
- Ability to effectively access and utilize word processing and data management systems and equipment assigned to the facility
- Ability to communicate with co-workers and customers, explaining and relaying appropriate and accurate information

**PREFERENCE MAY BE GIVEN FOR**:

- Bilingual in Spanish
- Advanced skill in the use of MS Office Suite software
- Advanced skill in the use of Outlook

**PHYSICAL REQUIREMENTS / WORKING CONDITIONS**:

- While performing the duties of this position, the employee is constantly sitting, reaching and performing repetitive motions
- While performing the duties of this position, the employee is constantly working indoors, working in a dirty, dusty and noisy environment, works near chemicals and fumes, and has exposure to infectious diseases; and occasionally works outdoors

**ADDITIONAL INFORMATION / EXAMINATION PR

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