Business Practice Manager
3 weeks ago
**Company Description**
Renowned as the academic flagship of the University of Maryland Medical System, our Magnet®-designated facility is a nationally recognized, academic medical center with opportunities across the continuum of care. Come join UMMC and discover the atmosphere where talents and ideas come together to enhance patient care and advance the science of nursing. Located in downtown Baltimore near the Inner Harbor and Camden Yards, you won’t find a more vibrant place to work
**Job Description** General Summary**
Under general administrative direction, the Business Practice Manager is a member of the operations team and manages the business activities of one large or multiple clinical practices. Responsibilities include management of registration, scheduling, revenue cycle management, budget management in partnership with Nurse Manager, special projects, reviewing and evaluating departmental activities, overall financial performance and compliance.
**Principal Responsibilities and Tasks**
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
1. In partnership with the Nurse Manager, supervises center Practice Coordinators/Administrative Support Staff and assures proper resource levels at all centers. The Business Practice Manager is responsible for one or more departments.-
- Provides input for the development of budget and financial goals. Gathers data and writes justifications for personnel, capital expenditures for equipment and supplies.
- Controls utilization of fiscal resources. Evaluates, identifies and makes recommendations for improving cost-effective delivery of care
- Works with the Nurse Manager to interview, hire, train/orient, supervise work performance, assigns work and work schedules.
- Establishes clear and concise expectations, organizes assignments, reviews work, assesses performance, administers competencies and provides constructive feedback.
- Evaluates and identifies staff development needs and plans and implements training based on those needs.
- Ensures the accurate and timely communication to staff with respect to changes in the registration, scheduling, referral and charge reconciliation process. Includes insurance and payer updates, downtime registration and system upgrades.
- Counsels and disciplines staff and recommend personnel actions in accordance with UMMC HR and departmental policies and procedures.
- Completes annual administrative staff performance evaluations in a timely manner for non-clinical staff.
- Demonstrates and promotes positive employee relations; supports staff education and development.
- Creates action plans to ensure budget variances are appropriately identified and corrected.
2. Monitors and audits the efficiency of patient registration, scheduling and referrals/authorizations ensures all aspects of these administrative components are accurate and complete.-
- Completes and submits all relative finding/trends to department managers and at staff meetings.-
- Assigns tasks to ensure the workload is evenly distributed and patients are registered in a timely manner.
- Managing accuracy of provider scheduling templates and/or coordinate with proper schedule owner. Including design, master and daily adjustments, corrections and new provider and visit type setup and maintenance.
- Oversee staff efforts in collecting accurate and timely registration and encounter information.
- Assures that all appropriate work queues are actively reconciled and current.
- Monitors performance with prior authorizations and trends center denials. Develops strategies to mitigate.
- Identifies staff needs for in-services, training and remediation. Assigns, coaches and mentors appropriately.
3. Supports achievement of center’s respective operating budget performance targets, which include goals for patient panels, patient visits, and revenue and expense targets.-
- In conjunction with nurse manager, monitors and assures monthly financial performance to budget and performs variance reporting.
- Compiles, analyzes and/or verifies complex financial and/or statistical data and reports as requested; investigates and resolves issues. Projects and prepares budget recommendations, identifies and resolves anomalies. Works with management team on capacity/space planning and business development issues.
- Assures that all Charge Masters are accurate and current.
- Responsible for Daily Charge Reconciliation and Charge Error Queues as assigned.
- Responsible for Point of Service Collections, including reconciliation, posting and depositing as applicable.
- Assists with administrative function for the outpatient practice; accounts payable, billing and/or office expenditures.
4. Maintain, oversee, evaluate and enhance the efficient organization and operation of the administrativ
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