Thriving Managed IT Service Provider seeking Tier 3 Engineer

4 weeks ago

Baltimore, United States Avid Practice Full time
Job DescriptionJob Description

We are seeking an experienced IT engineer/consultant who has worked or managed in a Managed Service Provider (MSP) or IT department providing end user support for at least 7 years. Are you the kind of person who always feels like there is more to do? Is success not just finishing the task but making the client happy? Do you want to grow by contributing to an amazing team? You are a proactive, creative, and customer-oriented problem solver, who strives to deliver high-quality results ensuring customer satisfaction.  Avid Practice could be your new home.  You will work with a friendly, creative team that shares your passion and supports your growth. We believe that you can achieve your best when you enjoy your life, and we strive to create a positive and flexible work environment for you. 

We a full Managed IT and Cybersecurity provider for small and medium businesses and non-profits across a diverse range of industries. We are growing and elevating the value of our proactive services which take considerable effort and the right team. Our entire team is ready to make us better.

To do this we need you We are expanding our team with a highly qualified and supportive individual looking to do more and have a larger impact. We need to support our technicians and make them more productive. We require someone who is success focused and capable with a wide range of technologies specifically Azure, Windows Server, Advanced Networking, Active Directory, InTune, iOS and MDM. This is what makes us special, being both technical, understanding, empathetic, and compassionate.

Personal Requirements:

We are looking for leaders who want to build and grow. Your success is the success of our team. You should be curious, love technology, and want to help people. Your passion will be well received and have an immediate impact. You must be empathetic and understanding and genuinely enjoy working with people and the technology they need. You must be willing to have a criminal background check and regular drug testing.

  • Oral, and written communication skills.
  • Ability to work in a team and individually.
  • Strong troubleshooting skills.
  • Ability to evaluate needs, develop alternatives, and implement resolutions.
  • Analytical and critical thinking skills.

May have limited local travel.

Technical Requirements:

Our ideal match will have high or expert level understanding of the ITIL framework, Windowws Server and Azure architecture, Microsoft 365, Networking, iOS, MDM/MAM, Microsoft Endpoint Protection Manager/Intune, Apple Business Manager, and system administration.

You should also have advanced or expert knowledge in:

  • Microsoft
    • Azure and related services
    • PowerShell
    • Office 365 Administration
    • In-Tune
    • Windows Server
    • SharePoint
    • Exchange Server
    • Defender and other Security Services
    • Windows 10/11
    • Microsoft Office
  • Network administration experience including:
    • WiFi
    • VLAN
    • DNS
    • IP Routing
    • NAT
    • Edge Protection
    • VPN
  • Ticketing and Ticket Analysis
    • Halo PSA
    • Jira
  • Documentation
    • IT Glue
    • Confluence
  • Learning Management Systems (LMS)
  • Triage
  • Support Desk Services
  • Reporting to Management
  • Projects
  • Documentation
  • PMP and SCRUM is a plus

You will be the senior admin of our support services team where you will be the escalation point, empowerment coach, and support sage.

Hours may vary, but at this time they are 8am to 5pm EST. This is an in-office position with limited remote flexibility. We will provide all required devices and training. As this project expands, so will your responsibilities and abilities.

We continue acquiring the best tools our industry offers and will support your journey however possible.

Please reach out, I'm available for any questions and look forward to your qualified applications.

Kindly include "I'm Not a Robot" in your submission.

Company DescriptionAvid Practice is a full service IT consulting and solutions provider. Our mission is to be the most effective technology support and management company for businesses. Leveraging our wealth of IT knowledge and business experience, we offer solutions from software to integration to ongoing management and maintenance. Our goal is to provide the most outstanding service and support for our clients at the highest value. We also want to develop new and powerful technologies to make our clients more effective and provide their clients a better experience.Company DescriptionAvid Practice is a full service IT consulting and solutions provider. Our mission is to be the most effective technology support and management company for businesses. Leveraging our wealth of IT knowledge and business experience, we offer solutions from software to integration to ongoing management and maintenance. Our goal is to provide the most outstanding service and support for our clients at the highest value. We also want to develop new and powerful technologies to make our clients more effective and provide their clients a better experience.

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