Service Advisor

3 weeks ago

Villa Park, United States Castle Chevrolet Full time

At Castle Automotive Group, we are a diverse community of people, all working together to make great things happen. We offer a professional environment with extensive training and growth that includes performance-based development. We are looking for individuals with interesting backgrounds who want to be a part of a rewarding, innovative and collaborative workplace. We truly believe that our team members are the driving force behind our success and are committed to delivering the greatest customer experience every day.

As a Service Advisor, you will own our customer’s experience in the service lane and are the first point of contact for the client as it relates to their vehicle status, repairs, diagnostics and issues.

You will need to become well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.

**What We Offer**
- 401(K) w/employer match
- Major Medical & Dental (50% employee paid premium)
- Vision
- Voluntary Benefits (Accident, Critical Illness, Disability, and more)
- Life Insurance
- Paid Time Off
- Employee vehicle purchase discounts
- Flexible work schedule
- Career advancement

**Responsibilities**
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Ensure the daily inventory of technicians' time is consistently sold to service customers
- Distribute work between technicians efficiently
- Answer technical questions about vehicle problems, warranties, services, and repairs
- Maintain Customer Success Index at or above company standards
- Assist in diagnosing vehicle problems; order parts and tools as necessary
- Oversee administration of warranty claims as well as training and supervising of service department
- Reinforces company policies and adheres to company standards
- Encourages compliance with applicable laws and regulations
- Maintain good working relationship with factory(s) and foster positive employee relations
- Utilize cutting edge technology to better serve our customers (texting, electronic multi-point inspections, tablet write-ups, etc.)

**Qualifications**
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver’s license
- CDK and GM experience a plus but not required

We are looking for qualified, quality people who are ready to start their career within our family.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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