Automotive Service Advisor

7 days ago

Buena Park, United States Premier Chevrolet of Buena Park Full time

We are part of Premier Automotive, a successful dealer group with over 33 stores nationwide We represent top brands such as Chevrolet, Honda, Toyota, Nissan, Kia, Dodge, Chrysler, Jeep and Ford. Premier is actively involved in giving back to our community in a HUGE way with our "Giving Hope Foundation."

**Job Summary**: The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

**What We Offer**
- Competitive compensation plan
- Medical, Dental and Vision Insurance
- 401(k) with company match
- Matching Christmas Club Savings
- Potential Signing Bonus
- Matching Christmas Club Savings
- Premium, ongoing professional development
- Participate in Giving Hope Community Service days
- Employee Programs for referral bonus, vehicle acquisition, and automotive purchases

**Service Advisor Responsibilities**:

- Greet customers promptly
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend maintenance base on age, mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow up time
- Monitor the progress of each vehicle throughout the day, and update customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers

**Service Advisor Requirements**:

- Proven record of achieving exceptional customer satisfaction
- Past experience as a service advisor, assistant lane manager or service consultant
- Very energetic personality
- A desire for a long-term career with a growing organization
- Personal and professional integrity
- Computer skills and willingness to learn new programs

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