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Service Consultant
4 weeks ago
Rizza Cadillac Buick GMC
Service Consultant - Advisor
Tinley Park, IL 60487
Seeking a seasoned and highly driven service advisor to join our successful service team. Current and previous Cadillac Buick GMC experience is a plus
The service advisor is responsible for creating and closing out repair orders for customers while maintaining a high level of customer satisfaction. Reynolds and Dealership experience preferred.
Service advisor responsibilities include and are not limited to:
- Greeting customers promptly upon arrival.
- Obtain customer and vehicle information.
- Provide quality customer service, consistently achieving excellent CSI scores.
- Communicate between the customer and the technician. Ensure complete understanding in regards to the services provided.
- Keep customers informed with necessary information based on service and time.
- Accurately verify warranty and service contracts.
- Prepare and process repair orders accurately, including all costs and descriptions of symptoms.
- Advise customers on additional services required and explain all the benefits.
- Effectively work with technicians who perform all automotive mechanical services.
- Explaining all work and charges completed to customers.
Specific skills required:
- Prior experience as a service advisor or service writer required.
- Candidates must possess above-average phone and communication skills.
- Multi-tasking in busy drive situations.
- A team player who is focused on providing exemplary customer service.
- Strong organizational skills and detail-oriented.
- Basic mechanical understanding of an automobile.
- Ability to multi-task in a fast-paced work environment.
The ideal candidate will have/be:
- Excellent sales history and customer service a must
- Experience with Reynolds is a plus.
- Cadillac – Buick – GMC training and certification.
- Works well with existing staff members.
- Valid driver's license.
- Professional personal appearance.
- Excellent communication and organization skills.
- Ability to work Saturday.
Benefits:
- Medical
- Dental
- Vision
- 401(k)
Job Type: Full-time
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Day range:
- Monday to Friday
- Rotating weekends
Shift:
- 8 hour shift
- Day shift
- No nights
License/Certification:
- Driver's License (Preferred)
Work Location: In person
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