Service Consultant

4 weeks ago


Tinley Park, United States Rizza Buick GMC Cadillac Full time
Job DescriptionJob Description

Rizza Cadillac Buick GMC

Service Consultant - Advisor

Tinley Park, IL 60487

Seeking a seasoned and highly driven service advisor to join our successful service team. Current and previous Cadillac Buick GMC experience is a plus

The service advisor is responsible for creating and closing out repair orders for customers while maintaining a high level of customer satisfaction. Reynolds and Dealership experience preferred.

Service advisor responsibilities include and are not limited to:

  • Greeting customers promptly upon arrival.
  • Obtain customer and vehicle information.
  • Provide quality customer service, consistently achieving excellent CSI scores.
  • Communicate between the customer and the technician. Ensure complete understanding in regards to the services provided.
  • Keep customers informed with necessary information based on service and time.
  • Accurately verify warranty and service contracts.
  • Prepare and process repair orders accurately, including all costs and descriptions of symptoms.
  • Advise customers on additional services required and explain all the benefits.
  • Effectively work with technicians who perform all automotive mechanical services.
  • Explaining all work and charges completed to customers.

Specific skills required:

  • Prior experience as a service advisor or service writer required.
  • Candidates must possess above-average phone and communication skills.
  • Multi-tasking in busy drive situations.
  • A team player who is focused on providing exemplary customer service.
  • Strong organizational skills and detail-oriented.
  • Basic mechanical understanding of an automobile.
  • Ability to multi-task in a fast-paced work environment.

The ideal candidate will have/be:

  • Excellent sales history and customer service a must
  • Experience with Reynolds is a plus.
  • Cadillac – Buick – GMC training and certification.
  • Works well with existing staff members.
  • Valid driver's license.
  • Professional personal appearance.
  • Excellent communication and organization skills.
  • Ability to work Saturday.

Benefits:

  • Medical
  • Dental
  • Vision
  • 401(k)

Job Type: Full-time

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Day range:

  • Monday to Friday
  • Rotating weekends

Shift:

  • 8 hour shift
  • Day shift
  • No nights

License/Certification:

  • Driver's License (Preferred)

Work Location: In person



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