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Customer Service Representative

2 months ago

Prescott, United States Pinon Painting Full time

**About You**:

- You enjoy interacting with customers over the phone
- You enjoy your call center job, but wish you had more time to spend with clients
- You are most comfortable where there are strong standard operating procedures you can follow with confidence
- Clients and vendors have remarked how much they enjoy working with you
- You feel strongly that clients should be thanked when they leave a Google review and enjoy managing that communication process
- Providing excellent customer service brings you joy
- You believe "early is on time, on time is late, and late is unacceptable"
- You have a courteous and friendly attitude
- You are a highly detail oriented and organized professional
- You are not flustered easily

**Pay rate is $22-26 per hour depending on training and experience.**

**What we offer**:

- Health Insurance coverage (employer pays 50% of individual employee coverage)
- 7 days of Paid Time Off after 2 years of employment
- Weekly pay

**About Pinon Painting**:
We are a family owned painting company that has been in business for over 17 years and are currently in a growth phase. We believe in our team and build lasting careers for them as we grow the company together. Everyone is given freedom to work in their strengths while building towards their goals. This is not a job; it’s a career and we only want the best as we drive together for the long term.
- Our values form the foundation of Pinon Painting. They shape the way we operate, deliver our Client Promise, and how we work together to build a great company._
- Provide great Client service to our clients by being Prompt, Courteous & Listening
- Do the right thing the first time.
- Never cut corners.
- Always strive for improvement to better yourself, your Craft, and the Outcome.

Please see our website for more details:
**CSR Expectations**:

- You’ll process inbound calls to qualify leads and convert them to booked estimates with a goal of 80% conversion
- You’ll utilize our SOPs to close out estimates within three weeks of the initial estimate date
- You’ll provide a great customer service experience to all
- You’ll be responsible for receiving payments in person and by phone
- You’ll maintain our Google review campaign, targeting a minimum of two new reviews per week
- You’ll answer phones and do other admin duties as needed, including restocking supplies and other physical office needs
- You’ll be resourceful and proactive in dealing with customer issues that may arise

**What does a CSR at Pinon Painting do?**

The CSR is a key part of Pinon’s commitment to delivering a world-class Client experience. In addition to effectively responding to new Client inquiries, the CSR acts as the key link between project estimators, the painting production team, the accounting department, and our clients. In this role, the CSR proactively implements our Standard Operating Procedures to manage projects from initial communication to hand-off to the Scheduling Coordinator and, ultimately, acquiring a five-star review from our clients. This is an evolving role and we will change it as needed.

**CSR Requirements**
- **NON SMOKING OFFICE - SMOKERS NEED NOT APPLY**:

- Experience obtaining and managing Google reviews
- Experience in customer service
- Demonstrated proficiency in Microsoft Office
- Experience with QuickBooks
- Warm but professional attitude and appearance
- At ease working with computers daily
- Solid written and verbal communication skills
- Excellent organizational skills
- Customer service attitude
- Experience in administrative support
- Associates degree or Bachelor’s degree a plus
- If you are in any of the following or similar positions, APPLY TODAY Come join a company that is truly dedicated to making a career for you._
- Call Center
- Administrative Assistant
- Executive Assistant
- Assistant Administrative Coordinator
- Office Coordinator
- Construction Office Assistant
- Receptionist
- Service Scheduling
- Personal Assistant
- Event Coordinator
- Catering Coordinator
- Customer Service Assistant
- Customer Service Coordinator
- Scheduling Coordinator
- Customer Care Specialist
- Property Manager

Pay: $22.00 - $26.00 per hour

Expected hours: No less than 35 per week

**Benefits**:

- Health insurance
- Paid time off

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person

Work Location: In person