Customer Service Representative
2 months ago
Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and services in the durable medical equipment industry. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Respiratory Equipment Specialist.
Key Responsibilities- Customer Interaction: Provide exceptional customer service to patients, caregivers, referral sources, and commercial accounts through various communication channels, including phone, email, and in-person interactions.
- Order Processing: Receive, qualify, and process customer orders in a timely, efficient, and accurate manner, ensuring compliance with company procedures and policies.
- Product Knowledge: Develop and maintain a comprehensive understanding of Quipt Home Medical's product offerings, including respiratory equipment and services.
- Complaint Resolution: Handle customer complaints in a courteous and professional manner, using effective problem-solving skills and follow-up logs to ensure resolution.
- Documentation: Maintain accurate and up-to-date patient files and information, ensuring compliance with regulatory requirements and company policies.
- Training and Development: Participate in company training programs to enhance knowledge and skills in areas such as respiratory care, customer service, and medical billing.
- Education: High School Diploma or equivalent required.
- Experience: Previous experience in a clerical or customer service environment, preferably in the medical or healthcare industry.
- Skills: Proficient in Microsoft Office (Word, Excel, etc.), general office skills (typing, computer, fax, filing, multiple phone lines), and strong communication and interpersonal skills.
- Preferred Qualifications: Knowledge of Medicare/Medicaid and insurance billing, bookkeeping, or medical office experience.
This is a non-exempt position, and the selected candidate will be required to work varying schedules, including staggered shifts, to meet the needs of the company.
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