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Customer Service Representative

3 months ago

Melrose Park, United States AGI Full time

We’re seeking a positive, personable customer service representative for a rewarding career opportunity You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started**Compensation**:
$87,000 - $124,000

**Responsibilities**:

- Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
- Identify common customer issues and bring them to the attention of the team
- Interact with the sales lead to maintain and improve service and product knowledge
- Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
- Provide thorough follow-ups to customer interactions, ensuring customer satisfaction

**Qualifications**:

- Experience working in a customer-oriented atmosphere
- High school graduate, G.E.D. recipient, or equivalent
- Excellent active listening, interpersonal, and communication skills

**About Company**
Our mission is to inspire the next generation with optimism, teamwork, and results. We adhere to our core values and have a people-oriented environment that is exciting and professional We encourage personal growth for our associates as we expand our business into new markets. We offer advancement opportunities with promotions based on performance and experience. Hard work and having fun are what we're all about.