Customer Support Associate

4 weeks ago

Santa Monica, United States TFJ buycycle GmbH Full time

**Key Facts**:

- ** Start date**:March 1st 2024
- ** Capacity**: 40 hours per week
- ** Location**:Santa Monica or remote
- ** Salary range**: $40.000 - $55.000 per year

**buycycle & you**:
We are the leading marketplace for pre-owned bikes. And to help us grow and improve, we want you on the team. We're always looking for more talent with a variety of backgrounds.

**About the role**:
As a Customer Support Associate (all genders), you will serve as the interface between our customers and buycycle. You will be part of the operational team and significantly contribute to a smooth buyer and seller experience through your phone and written support (inbound).

**Your responsibilities**:

- You provide exceptional customer service as the primary point of contact for platform users, responding to inquiries and resolving issues in a timely and effective manner to ensure user satisfaction.
- You leverage platforms such as Zendesk, Airtable, and Notion to manage all customer interactions and maintain accurate records.
- You work closely with internal teams and external partners to address inquiries relating to order processing, shipping, and payments.
- You gather and share constructive feedback from customers to inform product improvements, new feature development, and enhanced user experiences.

**About you**:

- You have previous experience delivering exceptional customer service.
- You are proficient with support tools like Zendesk, Slack, and Google Sheets.
- You are patient and have an empathetic approach to understanding user needs.
- You have the ability to clearly explain solutions, provide guidance, and build relationships.
- You have exceptional written and verbal communication skills in English.

**Why us?**:

- We are young, dynamic, motivated and passionate about what we do.
- We are open to everyone - cycling or not. That's why a diverse, cosmopolitan and inclusive team is important to us.
- Everyone is an essential part of the buycycle vision - whether they are working students, full-time employees or CEOs.
- We work with goals, not tasks, and follow a data-driven approach.
- We never stop learning and developing. This not only gives you the chance to get better at what you do, but also to learn in and from other teams.
- We know that different people have different needs. That's why home office and remote work are part of our culture.
- 401(k), dental insurance, health insurance and paid time off.

**The process**:
Hiring Manager call case study interview meet a founder

**Empowering Diversity and Growth**:
For more information visit our website.

**About us**:
Join us at buycycle, where we're crafting Europe's premier platform for pre-owned bikes. Since our launch in 2021, we've accomplished milestones such as establishing a vibrant Munich office and cutting-edge workshop dedicated to used bikes. This is just the start, now with your involvement, we aim to redefine the landscape of personal transportation. Join buycycle and play a pivotal role in shaping a rapidly expanding and dynamic company from its inception. Be a driving force behind the creation of Europe's largest pre-owned bike platform - become a valued member of our crew

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