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Customer Support Associate

3 months ago

Santa Monica, California, United States TFJ buycycle GmbH Full time

Key Facts:

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Start date:March 1st 2024
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Capacity: 40 hours per week
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Location:Santa Monica or remote
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Salary range: $ $55.000 per year

buycycle & you:

We are the leading marketplace for pre-owned bikes. And to help us grow and improve, we want you on the team. We're always looking for more talent with a variety of backgrounds.

About the role:

As a Customer Support Associate (all genders), you will serve as the interface between our customers and buycycle.

You will be part of the operational team and significantly contribute to a smooth buyer and seller experience through your phone and written support (inbound).


Your responsibilities:

  • You provide exceptional customer service as the primary point of contact for platform users, responding to inquiries and resolving issues in a timely and effective manner to ensure user satisfaction.
  • You leverage platforms such as Zendesk, Airtable, and Notion to manage all customer interactions and maintain accurate records.
  • You work closely with internal teams and external partners to address inquiries relating to order processing, shipping, and payments.
  • You gather and share constructive feedback from customers to inform product improvements, new feature development, and enhanced user experiences.

About you:

  • You have previous experience delivering exceptional customer service.
  • You are proficient with support tools like Zendesk, Slack, and Google Sheets.
  • You are patient and have an empathetic approach to understanding user needs.
  • You have the ability to clearly explain solutions, provide guidance, and build relationships.
  • You have exceptional written and verbal communication skills in English.

Why us?:

  • We are young, dynamic, motivated and passionate about what we do.
  • We are open to everyone cycling or not. That's why a diverse, cosmopolitan and inclusive team is important to us.
  • Everyone is an essential part of the buycycle vision whether they are working students, fulltime employees or CEOs.
  • We work with goals, not tasks, and follow a datadriven approach.
  • We never stop learning and developing. This not only gives you the chance to get better at what you do, but also to learn in and from other teams.
  • We know that different people have different needs. That's why home office and remote work are part of our culture.
  • 401(k), dental insurance, health insurance and paid time off.

The process:

Hiring Manager call case study interview meet a founder

Empowering Diversity and Growth:

For more information visit our website.

About us:

Join us at buycycle, where we're crafting Europe's premier platform for pre-owned bikes.

Since our launch in 2021, we've accomplished milestones such as establishing a vibrant Munich office and cutting-edge workshop dedicated to used bikes.

This is just the start, now with your involvement, we aim to redefine the landscape of personal transportation. Join buycycle and play a pivotal role in shaping a rapidly expanding and dynamic company from its inception. Be a driving force behind the creation of Europe's largest pre-owned bike platform - become a valued member of our crew