Client Success Specialist
1 month ago
_Do you want to change lives? Are you interested in helping international healthcare professionals achieve their American Dream? If so, join us at Avant_
- Avant Healthcare Professionals is the premier recruiting and staffing specialist for internationally educated healthcare professionals and we have been named to the Inc. 5000 List of America's Fastest-Growing Private Companies for 7+ years. Our comprehensive program guides qualified registered nurses, physical and occupational therapists through each stage of the licensure and immigration process and makes it simple Avant Healthcare Professionals has grown 40 percent annually since its inception in 2003, and with healthcare and social assistance employment projected to grow by 3.4 million, healthcare staffing is a thriving industry. While experiencing a period of tremendous growth, Avant offers tremendous opportunities for eager professionals looking for an opportunity to build their career._
- **Summary of Position Role/Responsibilities**_
The Client Success Specialist II is responsible for overseeing the daily aspects for a succesful HCP placement. This role will be responsible for assisting and coordinating the placement process with scheduling and interviewing of an HCP with a client. The position plays an important role in increasing efficiency and consistent communication with the clients and healthcare professionals (HCPs). The Client Success Specialist II may assist the Specialist I with job duties demanded by the business.
- **What you will do**:_
- Oversee HCP placement process including coordinating interviews for HCP’s and prepping HCP’s for the interviews
- Communicate with clients regularly to understand their needs as it relates to client interviews inclusive of interview platforms and execution of the client interviews
- Escalate issues related to client or HCP encounters and/or placements as appropriate
- Schedule and connect client and HCP interviews using automated technology when available
- Follow up with interview outcomes & provide updates to the HCPs regarding client offers and or declinations once client interview feedback has been received
- Coordinate internal training sessions, conference calls, virtual interviews, interview prep sessions, or any other requests necessary to initiate placements with clients
- Audit current reports utilized by CSS team to ensure productivity and daily workflow is being documented and properly maintained
- **What you will need**:_
- Associate degree required; Bachelor’s degree preferred; or equivalent combination of education and experience
- 2+ years of customer service, administrative, or clerical experience
- Healthcare experience a plus
- Must have high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy
- **What Avant offers**:_
- Medical/Dental/Vision
- 15 Days PTO + 9 Paid Holidays + Birthday PTO
- Separate Charitable PTO days
- 401K With Company Match
- Life & Disability Insurance
- Pet Insurance
- Fitness Center on Site
- Family Planning Support
- Hybrid schedule after completion of the training period
**Please visit our corporate career site for further details on the job description.**
Pay: From $1.00 per year
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Maitland, FL 32751 (preferred)
Ability to Relocate:
- Maitland, FL 32751: Relocate before starting work (required)
Work Location: Hybrid remote in Maitland, FL 32751
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