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Service Dispatcher

3 months ago

Rutland, United States Allen Pools & Spas Full time

We are looking for an experienced relationship-based **Service Dispatcher** for our Rutland, VT location. You will work with a great group of employees. You will assist with all aspects of ensuring our current customers have a positive experience with our Service Department and get their hot tub, swim spa, sauna, or other products serviced by our company.

A Service Dispatcher is responsible for scheduling, prioritizing, and dispatching service calls to field technicians or service personnel. They play a key role in maintaining customer satisfaction by ensuring that service requests are handled promptly and efficiently. This role involves effective communication, organization, and the ability to adapt to changing priorities.

**Responsibilities**:

- Schedule appointments and dispatch service technicians to customer locations in a timely manner.
- Prioritize service calls based on urgency, technician availability, and customer needs.
- Communicate with customers to provide updates on technician arrival times and service status.
- Coordinate with service technicians to ensure proper documentation of service activities and completion of work orders.
- Maintain accurate records of service calls, technician schedules, and customer information in the dispatch system.
- Assist with administrative tasks such as billing, invoicing, and processing service contracts.
- Collaborate with other departments to resolve customer issues and provide exceptional service.

**Qualifications**:

- High school diploma or equivalent; additional education or training in business administration or customer service is a plus.
- Previous experience in dispatching, scheduling, or customer service roles, preferably in a service-oriented industry.
- Strong communication skills, both verbal and written, with the ability to interact professionally with customers and team members.
- Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Knowledge of pool maintenance, repairs, or construction is a plus but not required.
- Pre-employment drug screen, proof of clean driving record, and background check are required._

Pay: From $20.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift

Work Location: In person