![Suzumo International Co.](https://media.trabajo.org/img/noimg.jpg)
Technical Support
2 weeks ago
Position Overview:
Collaborate with cross-functional teams to support and troubleshoot equipment, maintain high customer satisfaction, and perform scheduled maintenance and repairs on diagnostic imaging equipment.
Key Responsibilities:
- Collaborate with Electrical, Firmware, and Production Engineering teams.
- Generate and update engineering documentation, departmental procedures, and flowcharts.
- Provide technical support and troubleshooting assistance.
- Repair diagnostic imaging equipment specific to your skillset.
- Complete documentation, including field service tickets, QA forms, and inspection reports.
- Perform scheduled preventative maintenance, including calibrations and system verifications.
- Provide on-demand phone and on-site support.
- Learn and gain knowledge of imaging equipment functionality for preventative maintenance.
- Accurately document all service activities according to Company Quality Standards.
- Clarify customer requirements and technical issues with customers and the sales force.
- Work with sales and operations on customer-specific site and technical issues.
- Maintain inventory integrity through proper handling, inspection, and warehousing.
- Support company-wide initiatives, policies, and procedures, including Quality Management System maintenance.
- Submit field service reports timely and according to functional standards.
- Communicate with account managers regarding services provided.
- Manage and maintain company assets required for job functions.
- Willingness to travel and drive to various sites; some travel may require flying and overnight stays.
- Perform other duties as assigned.
Qualifications:
- Minimum of 2 years of relevant experience in mechanical engineering within the machinery department.
- Ability to handle multiple projects simultaneously in a fast-paced environment.
- Strong project planning and time management skills.
- Excellent written and verbal communication skills.
- Creative problem-solving abilities.
- Positive professional attitude.
- Ability to follow procedures and instructions.
- Strong teamwork skills.
- Business acumen and customer service skills.
- High School Diploma or GED required.
Physical Demands:
- Ability to talk and hear.
- Frequently required to stand, walk, and lift up to 85 lbs.
- Use hands to handle or feel; reach with hands and arms.
Pay: From $48,000.00 per year
**Benefits**:
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Compensation package:
- Bonus opportunities
- Performance bonus
- Yearly pay
Experience level:
- 2 years
Schedule:
- Monday to Friday
**Experience**:
- Mechanical troubleshooting: 2 years (required)
Ability to Commute:
- Teterboro, NJ 07608 (required)
Work Location: In person
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