Guest Services/front Desk Agent

1 week ago

Philadelphia, United States Aloft Philadelphia Downtown Full time

**ABOUT ALOFT PHILADELPHIA DOWNTOWN**:
**Different. By Design**.

We are the next generation of hotel, using technology and design to enhance the guest experience. Centrally located in Center City and within walking distance to top historic destinations, Aloft Philadelphia Downtown is the beautifully restored Liberty Title & Trust Company building with a modern twist A boutique hotel, our property features 179 rooms with scenic views, 2 meeting rooms, on-site fitness center, 24-hour grab-and-go eatery, plug-and-play hubs, and more. Team Aloft Philly is comprised of nearly 30 talent members who are passionate about creating the ultimate guest experience

**WHAT WE’RE LOOKING FOR**:
At Aloft, we promote independence, open thinking and open expression - which only helps you anticipate our guests’ needs That’s what makes working at Aloft different, by design.

Aloft Philly seeks a tech savvy, resourceful, enthusiastic Guest Services Agent to join its team. The Guest Services Agent will maintain up-to-date knowledge on all things Aloft Philly - from hotel features and room rates, to local and area dining and cultural activities and attractions. You are our guests’ (and future guests’) go-to person

**This is a full-time, swing shift position that will work any of the following hours**:

- 6:30am-3:00pm
- 3:00pm-11:00pm
- 1:00pm-9:00pm
- 4:00pm-11:00pm

**Shifts can include weekends and/or holidays as needed**.

**WHAT YOU’LL DO**:

- Be a guru of hotel knowledge, including: All Aloft hotel features/services, hours of operation, room types/layouts, room rates and special packages, promotions, room availability, in-house group activities, and hotel policies and procedures.
- Review daily priorities and debrief with departing Guest Services Agent for business status and follow-up items.
- Promote top-notch guest relations to everyone approaching the Front Desk, including processing check-ins and check-outs, answering phones, communicating VIP arrivals, confirming reservations and cancellations, and satisfactorily resolving guest issues.
- Manage assigned bank and ensure accuracy of contracted monies.

**OUR MUST-HAVES**:

- Minimum 1-2 years of customer service experience (hospitality experience helpful).
- Excellent verbal communication skills and phone etiquette.
- Demonstrated enthusiasm for customer service and creating the ultimate guest experience for our guests
- Ability to maintain confidentiality of all guest and hotel information.
- Detail-oriented with demonstrated ability to thrive in a fast-paced environment, prioritize tasks and follow-up while simultaneously handling frequent arrivals and departures.
- Collaborative with a team-oriented approach to work.
- Ability to remain stationary and standing at assigned workspace for extended periods of time.
- Aloft Philadelphia Downtown offers competitive benefits for its full-time talent, including medical, dental, life insurance, 401(K), paid time off, discounted hotel stays and more. Pre-employment background screening is required as a condition of employment. _
- EOE/M/F/Vet/Disabled _'
'
Work Remotely
- No

Pay: $17.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift

Work setting:

- In-person

Application Question(s):

- This is a full-time, swing shift position that will work any of the following shifts:
6:30am-3pm
3pm-11pm
1pm-9pm
4pm-11pm

Please indicate your availability to work all of these shifts.

Work Location: In person

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