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Part Time Teller

4 months ago

South Hadley, United States bankESB Full time

**PRIMARY ACCOUNTABILITIES / RESPONSIBILITIES**:
Performs any functions necessary within the scope of authority and expertise, to provide the highest levels of customer service and responsiveness to our customers.

**Superior Service Quality**
- Ensures excellence in customer service and maintain service standards at all times.
- Acts as a resource to identify customer servicing issues so that a resolution can occur and customer’s relationship is retained.
- Responds to customer requests, problems, and/or complaints, and ensure the proper hand-off to the appropriate person to assist if applicable.
- Develops and maintains a working knowledge of our bank products and services and recognizes a customer’s potential product/service need.
- Recognizes opportunities to suggest/cross-sell other Bank services to customers.

**Operations**
- Performs a variety of transactions to service the customer including processing deposits, withdrawals, payments, cash, checks, and credit card advances.
- Participates in individual, team, and Bank goals as set by the branch manager.
- Adheres to internal controls/policies regarding audit, dual control, security, regulatory compliance, cash limits and robbery procedures which protect the Bank, employees, and customers.
- Ensures that BSA procedures are being properly followed.
- Answers phone and in-person account inquiries.
- Accounts for all money in individual cash drawer and balances transactions daily.

**Security**
- Ensure the prevention of fraudulent activities through adherence to Bank policies and procedures.
- Adhere to branch security procedures detailed in the HFG security manual.
- Ability to work in a constant state of alertness and in a safe manner.

**EDUCATION AND EXPERIENCE**:

- High school diploma/GED required
- Cash handling experience preferred
- Computer skills required
- Knowledge of Microsoft products a plus
- Customer service experience is a plus
- Fluency in a second language is a plus