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Level 1 Technical Support

3 months ago

Lisle, United States Systech Information Services, Inc. Full time

We are seeking an IT Support Professional to join our technical team. This position works independently and directly with customers to resolve technical problems in an accurate and timely manner. To be successful in this position, one must be experienced in maintaining and troubleshooting basic networking functions, as well as working effectively with customers, customer prospects, technical staff (internal and external), and Systech sales staff members. If you are a quick learner we are happy to teach. You will be expected to work in office and onsite at customer locations. As well you will be expected to be in the on-call rotation.

**We offer a complete compensation package including**:

- 401(k) plan with matching employer contributions
- Medical, Dental, Vision, Disability, and other insurances.
- **Principle Duties and Responsibilities**:

- Troubleshoot and resolve desktop and server platform issues.
- Install, configure, and support network computers, printers, and other peripheral equipment as well as configure broadband equipment within the scope of work and time frame identified.
- Track remote monitoring data while identifying potential problems and solutions for clients.
- Work independently, think analytically, and identify the best fit solution.
- Communicate effectively, both written and oral, with customers, co-workers, and various business contacts in a courteous and professional manner.
- Work completely and accurately under time constraints and deadlines.
- Read, analyze, and interpret technical documents and reports.
- Other duties as assigned by Lead Engineer and President.
- Must have a valid Drivers License.

Systech is an Equal Opportunity Employer. If you are a self-motivated, enthusiastic IT professional, interested in a challenging and rewarding environment, then this position is for you. If you want to be part of a dynamic team with decades of experience, we want you. We expect that you will be:

- A rapid learner with a voracious appetite for knowledge.
- Experienced at working effectively with colleagues and clients.
- Proficient with Windows desktop platforms.
- Proficient with the Windows Server platform (preferred)
- Proficienct with Office 365 (preferred)
- Honest and have integrity - especially in identifying and meeting the real needs of its clients and prospective clients.
- Able to demonstrate capable analytical and communication skills (oral and written).
- Committed to bringing value to the customer.
- Conversant with a variety of industry tools including but not limited to:

- Remote-access tools
- Managed Services software
- Incident-based ticketing software
- Backup & restoration software
- Help desk software
- Internet search engines
- Internet technical resource sites

Pay: $45,000.00 - $65,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- Monday to Friday
- On call
- Weekends as needed

Ability to Relocate:

- Suite 400 Lisle, IL 60532: Relocate before starting work (required)

Work Location: In person