Service Desk Agent Trainee

2 weeks ago

Hartford, United States GalaxE.Solutions Full time

What You Will Do:
**Position Overview**:
GalaxE.Solutions and its Outsource to America(O2A) workforce development program is building the next generation of IT engineers by providing training to non-IT professionals to fill in-demand roles that are currently being outsourced due to the lack of talent in the United States.

As an employee at GalaxE.Solutions, you will be eligible to benefit from our competitive compensation and benefit package Package Overview:

- Competitive Salary
- 401k Retirement Plan
- Affordable Medical, Dental, and Vision Plans
- Life/AD&D, Short
- and Long-term Disability Benefits
- Gym Membership Reimbursement
- Employee Referral Program
- Education & Training Allowance
- Paid Time Off
- Paid Holidays

**What You Will Do**:
O2A Trainees join as a member of a diverse cohort of aspiring IT professionals. Trainees receive formal training and mentorship in roles and skills that align with GalaxE’s technology requirements. Once the initial training program is complete, team members receive an opportunity to use leverage their skills and bring value to live projects. O2A Program Graduates grow their careers as a member of GalaxE’s GxCore project delivery teams.

Skills and Experience You Will Need:
**Requirements**:
O2A Trainees must possess the attitude, aptitude, and drive to be successful in a career in technology. While no college degree or work experience is required, qualified applicants must possess the following qualifications.
- Strong analytical and problem-solving skills.
- Passion for learning new technology and expressing ideas
- Desire to work as part of a team in the IT field
- Desire for professional and personal growth through training, coaching, and feedback
- Self-starter motivation

Prior academic or work experience with the skills below is desired.
- Call center, service desk experience
- Understanding of PC’s, Software, networking fundamentals
- Experience resolving technical problems
- Understanding of PC’s, Software, networking fundamentals
- AMAZING communication and customer service skills
- Strong analytical and problem-solving skills
- Self-starter

Who We Are:
About GalaxE.Solutions

GalaxE.Solutions, Inc., is a leading provider of software services and IT business support systems. With more than 30 years of experience in the healthcare, retail, and financial industries the company is a full-service professional technology consulting firm focused on improving client competitiveness, efficiency, and optimized business results. In addition to its corporate headquarters and primary delivery center in Somerset, New Jersey, GalaxE.Solutions has North American offices in Detroit, Hartford, New York, Milwaukee, Nashville, St. Louis, and Toronto, Canada.

About Outsource to America**

Changing people’s lives right in your community GalaxE.Solutions O2A program started in 2009 with a commitment to bringing jobs back to the U.S. investing in workforce development with a focus on under-represented and underserved communities in targeted cities using public/private partnerships with core customers, educational institutions, and local and federal government. The model demonstrates how an onshore workforce utilizing local talent could be more resilient and more secure with fewer limitations than the offshore model while making diversity, equity, and inclusion (DE&I) a deliverable in the projects we execute.

Equal Opportunity Employer/Veterans/Disabled

**Physical Requirements**:

- Prolonged periods of remaining stationary at a desk and working on a computer
- Must be able to lift to 15 lbs., as needed
- Must be able to work on-site (corporate/client offices), as needed (not applicable for 100% remote roles)
- Occasionally required to bend, kneel, crouch, and reach overhead.
- Hand-eye coordination necessary to operate computers and various pieces of office equipment.
- Specific vision abilities required include close vision, the ability to tolerate fluorescent lighting, and the ability to adjust focus.

Employees must be able to perform the physical requirements of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees requiring accommodations to perform the essential functions of their jobs, absent undue hardship.

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