Receptionist

4 weeks ago

Hartford, United States Community Renewal Team Full time
Job DescriptionJob Description

Our Mission

“Preparing Our Community to Meet Life’s challenges.”

We help everyone who comes to our door with resources for both immediate needs and long-term goals.

Our network of programs, services, and experiences strengthen individuals, families, and communities and provides opportunities for growth and economic stability.

Come join our team

When you become an employee at the Community Renewal Team (CRT), you will join a host of others with an average tenure of nine years of service. Some of our employees have celebrated more than twenty + years of service. You’ll participate in fun activities, themed- employee appreciation events, organization sponsored golf tournaments, etc. We celebrate the accomplishments of employees using our Wall of Excellence highlighting employees of the month. Opportunities to grow within the organization are plentiful. Most of our employees started in entry level positions and have been promoted throughout their career.

JOB DETAILS

POSITION TITLE: Front Desk Reception - Part-time/ Per Diem

DEPARTMENT: Human resources

FLSA STATUS: Non-Exempt

REPORTS TO: Director of Human Resources

The purpose of this position is to support the Agency’s needs by providing responsibility for meeting and greeting all visitors, customers and staff visiting or calling CRT’s main office. Ensures visitors, customers and staff are greeted professionally and provided appropriate direction and information to assist them with their needs. Ensures the lobby area is neat and orderly at all times. Completes miscellaneous clerical duties as assigned. Ensures the smooth running of the reception area with a focus on presenting a positive first impression and excellent customer service skills. As a member of the Human Resources department, provides administrative support to the department.

ESSENTIAL JOB FUNCTIONS

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

  • Greets all visitors, staff and customers as they enter and leave the building.
  • Acts as an immediate personal representative interacting with public and routine contacts.
  • Answers all incoming calls on the Agency’s multi-line phone system by the 3rd ring.
  • Provides all visitors, staff, customers and callers with requested information.
  • Directs visitors to sign in and ensures they have parked in the visitor parking area.
  • Announces all visitors to staff persons and ensures that visitors are not permitted outside of the lobby un­escorted.
  • Provides employment information and answers questions regarding Job Openings in the Agency.
  • Provides administrative support to Human Resources and Payroll Staff.
  • Receives and signs for US Mail, UPS, FED EX and other deliveries and ensures they are delivered to the appropriate staff person.
  • Notifies Facilities or Executive office of suspicious or inappropriate behaviors.
  • Utilizes Microsoft Word to create a wide variety of correspondence, notes, memorandums, drafts, charts, mail merges and forms following proper format for Human Resources and Payroll.
  • Utilizes Microsoft Excel to create and maintain various Microsoft Excel spreadsheets.
  • Performs special assignments/projects, such as Internet research and mailings.
  • Receives RSVPs for Human Resources offered companywide Training.
  • Schedules appointments and arranges meetings.
  • Operates a variety of office equipment.
  • Reacts appropriately to fire and emergency preparedness drills and events according to policies.

MINIMUM TRAINING AND EXPERIENCE

Education: Associate degree in Business preferred

Minimum Years of Experience: Minimum of one (1) year experience in an office environment preferably in a Receptionist role managing a multi-line telephone system.

Demonstrated Skills: Excellent oral and written communication skills are required. Customer service, Microsoft Outlook, Word, Excel experience required. Bilingual (Spanish speaking) preferred.

ADA COMPLIANCE

Physical Ability: Tasks involve the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).

Sensory Requirements: Some tasks require visual perception and discrimination. Some tasks require oral communications ability.

Environmental Factors: Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances.

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