Service Desk Agent Trainee

Found in: Resume Library US A2 - 2 weeks ago

Hartford Connecticut, United States GalaxE.Solutions Full time
What You Will Do:
Position Overview:

GalaxE.Solutions and its Outsource to America™(O2A) workforce development program is building the next generation of IT engineers by providing training to non-IT professionals to fill in-demand roles that are currently being outsourced due to the lack of talent in the United States.

O2A™ Trainees join the GalaxE team as full-time employees and undergo rigorous technical and soft-skills training, as well as mentorship led by GalaxE’s subject matter experts.  Trainees are then assigned to a GalaxE Project Delivery Team where they will receive on-going support while advancing their careers by engaging in real-world projects for today’s industry leaders.

 

As an employee at GalaxE.Solutions, you will be eligible to benefit from our competitive compensation and benefit package  Package Overview:

Competitive Salary

401k Retirement Plan

Affordable Medical, Dental, and Vision Plans

Life/AD&D, Short- and Long-term Disability Benefits

Gym Membership Reimbursement

Employee Referral Program

Education & Training Allowance

Paid Time Off

Paid Holidays

What You Will Do:

O2A™ Trainees join as a member of a diverse cohort of aspiring IT professionals.   Trainees receive formal training and mentorship in roles and skills that align with GalaxE’s technology requirements.   Once the initial training program is complete, team members receive an opportunity to use leverage their skills and bring value to live projects.  O2A Program Graduates grow their careers as a member of GalaxE’s GxCore™ project delivery teams.

The initial training focus for this position is to enable trainees to provide technical help to users of an organization, respond to inquiries, evaluate and resolve issues relating to IT equipment and applications.

Skills and Experience You Will Need:
Requirements:

O2A™ Trainees must possess the attitude, aptitude, and drive to be successful in a career in technology.   While no college degree or work experience is required, qualified applicants must possess the following qualifications.

Strong analytical and problem-solving skills.

Passion for learning new technology and expressing ideas

Desire to work as part of a team in the IT field

Desire for professional and personal growth through training, coaching, and feedback

Self-starter motivation

 Prior academic or work experience with the skills below is desired.

Call center, service desk experience

Understanding of PC’s, Software, networking fundamentals

Experience resolving technical problems

Understanding of PC’s, Software, networking fundamentals

AMAZING communication and customer service skills

Strong analytical and problem-solving skills

Self-starter

Who We Are:
About GalaxE.Solutions

GalaxE.Solutions, Inc., is a leading provider of software services and IT business support systems.  With more than 30 years of experience in the healthcare, retail, and financial industries the company is a full-service professional technology consulting firm focused on improving client competitiveness, efficiency, and optimized business results.  In addition to its corporate headquarters and primary delivery center in Somerset, New Jersey, GalaxE.Solutions has North American offices in Detroit, Hartford, New York, Milwaukee, Nashville, St. Louis, and Toronto, Canada. 

 

About Outsource to America™

Changing people’s lives right in your community   GalaxE.Solutions™ O2A™ program started in 2009 with a commitment to bringing jobs back to the U.S. investing in workforce development with a focus on under-represented and underserved communities in targeted cities using public/private partnerships with core customers, educational institutions, and local and federal government.   The model demonstrates how an onshore workforce utilizing local talent could be more resilient and more secure with fewer limitations than the offshore model while making diversity, equity, and inclusion (DE&I) a deliverable in the projects we execute.

 

Equal Opportunity Employer/Veterans/Disabled

 

Physical Requirements:

Prolonged periods of remaining stationary at a desk and working on a computer

Must be able to lift to 15 lbs., as needed

Must be able to work on-site (corporate/client offices), as needed (not applicable for 100% remote roles)

Occasionally required to bend, kneel, crouch, and reach overhead.

Hand-eye coordination necessary to operate computers and various pieces of office equipment.

Specific vision abilities required include close vision, the ability to tolerate fluorescent lighting, and the ability to adjust focus.

Employees must be able to perform the physical requirements of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees requiring accommodations to perform the essential functions of their jobs, absent undue hardship.

 

For more information, please visit

  • Front Desk Agent

    Found in: Resume Library US A2 - 1 week ago

    Windsor, Connecticut, United States Residence Inn Windsor Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Front Desk Agent

    Found in: Resume Library US A2 - 3 days ago

    Shelton, Connecticut, United States Residence Inn Shelton Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Front Desk Agent

    Found in: Resume Library US A2 - 2 days ago

    Windsor, Connecticut, United States Residence Inn Windsor Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Full Desk Recruiter

    2 days ago

    Hartford, United States Summit Careers Inc Full time

    Company DescriptionSummit Careers is a full-service staffing and recruiting firm located in Hartford, CT. Our mission is to create win-win situations for both our clients and the employees we serve. We specialize in finding the right talent for a wide range of industries and positions, helping our clients achieve their goals and our candidates find rewarding...

  • Full Desk Recruiter

    3 days ago

    Hartford, United States Summit Careers Inc Full time

    Company Description Summit Careers is a full-service staffing and recruiting firm located in Hartford, CT. Our mission is to create win-win situations for both our clients and the employees we serve. We specialize in finding the right talent for a wide range of industries and positions, helping our clients achieve their goals and our candidates find...

  • Full Desk Recruiter

    Found in: Appcast Linkedin GBL C2 - 1 week ago

    Hartford, United States Summit Careers Inc Full time

    Company DescriptionSummit Careers is a full-service staffing and recruiting firm located in Hartford, CT. Our mission is to create win-win situations for both our clients and the employees we serve. We specialize in finding the right talent for a wide range of industries and positions, helping our clients achieve their goals and our candidates find rewarding...

  • Full Desk Recruiter

    6 days ago

    Hartford, United States Summit Careers Inc Full time

    Company Description Summit Careers is a full-service staffing and recruiting firm located in Hartford, CT. Our mission is to create win-win situations for both our clients and the employees we serve. We specialize in finding the right talent for a wide range of industries and positions, helping our clients achieve their goals and our candidates find...

  • Full Desk Recruiter

    5 days ago

    Hartford, United States Summit Careers Inc Full time

    Company Description Summit Careers is a full-service staffing and recruiting firm located in Hartford, CT. Our mission is to create win-win situations for both our clients and the employees we serve. We specialize in finding the right talent for a wide range of industries and positions, helping our clients achieve their goals and our candidates find...

  • Leasing Agent

    Found in: Resume Library US A2 - 2 weeks ago

    Hartford, Connecticut, United States Pennrose Management Full time

    Overview: Responsible for providing administrative and leasing support for assigned property.  Establishes inviting atmosphere for prospective residents and guests, and provides superlative customer service to current residents.  Maintains knowledge of Company’s policies and procedures, as well as applicable housing laws and regulations.    Pay...

  • Cash Office/ Customer Service Desk Associate

    1 week ago

    New Hartford, United States Boscov's Full time

    Cash Office/ Customer Service Desk Associate Bring your experience to work for you where people love to shop! Boscov's is a chain of full service department stores serving the total family needs of our customers. For nearly 100 years, Boscov's has been known for its great values and famous brands, and for offering a broad selection of quality merchandise in...

  • Purchasing Agent/Buyer

    2 weeks ago

    Hartford, United States ParadigmWorks Group Inc. Full time

    Job DescriptionJob DescriptionParadigmWorks Group Inc. is currently seeking an energetic, people-oriented Purchasing Agent/Buyer to join our dynamic team in* Hartford, CT.*About Us:Our company was founded with the intent of empowering individuals by providing a vehicle for matching talented individuals with employment opportunities in both public and private...

  • Purchasing Agent/Buyer

    2 days ago

    Hartford, United States ParadigmWorks Group Inc. Full time

    Job DescriptionJob DescriptionParadigmWorks Group Inc. is currently seeking an energetic, people-oriented Purchasing Agent/Buyer to join our dynamic team in* Hartford, CT.*About Us:Our company was founded with the intent of empowering individuals by providing a vehicle for matching talented individuals with employment opportunities in both public and private...

  • Associate Broker

    Found in: Resume Library US A2 - 2 days ago

    West Hartford, Connecticut, United States Burns & Wilcox Brokerage Full time

    : Responsibilities: Associate Brokers support Broker(s) with all job functions to learn the industry, business, and job responsibilities necessary for future growth as a Broker. The Associate Broker markets, identifies, solicits, and arranges appropriate insurance coverage for clients by utilizing accessible markets, and serves as in intermediary between...

  • Night Auditor

    1 week ago

    East Hartford, United States Holiday Inn Hartford-Marshall Payroll Services Full time

    Job DescriptionJob DescriptionJob SummaryWe are looking for a full and part time Night Auditor / Overnight Guest Experience member. Passionate and creative about excellent hospitality and carry an enthusiastic attitude. We want someone that loves to work with a team of like-minded professionals, strive to be their best, and puts their heart into their work....

  • Medical Receptionist

    Found in: Resume Library US A2 - 3 days ago

    West Hartford, Connecticut, United States Higher Talents Full time

    Our client, a new men's health practice in West Hartford, is looking to add a Medical Receptionist / Phlebotomist to their team. The Phlebotomist / Receptionist will be responsible for: Scheduling and confirming appointments for testosterone replacement evaluations, erectile dysfunction consults, follow up lab work, and other services via phone or text ...

  • IT Infrastructure and Cloud Services Manager

    5 days ago

    Hartford, United States The Youth Counselor Full time

    IT Infrastructure and Cloud Services Manager The Village was one of the first agencies in the country toprovide homes for neglected children. Today, we continue to achieveour mission “to build a community of strong, healthy families whoprotect and nurture children” by providing a full range ofbehavioral health, early childhood and youth development,...

  • Stretch Provider

    Found in: Resume Library US A2 - 2 weeks ago

    Stamford, Connecticut, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy North Stamford Are you ready to use your bodywork skills in a whole new way? Combine your skills with massage expertise to help clients improve flexibility, mobility, and performance. At the Massage Envy North Stamford franchise, we support and inspire you to be your best inside and outside the treatment...

  • Department Manager- Sales Control/Inventory Control

    Found in: beBee jobs US - 2 weeks ago

    Hartford, Connecticut, United States Boscov's Department Stores Full time

    Boscov's Sales Control/ Customer Service Desk ManagerExperienced Sales Control/ Cash Office Managers—bring your experience to work for you where people love to shop Boscov's is a chain of full service department stores serving the total family needs of our customers. For over 100 years, Boscov's has been known for its great values and famous brands, and...

  • Language Services Assistant

    Found in: Resume Library US A2 - 2 weeks ago

    New Haven, Connecticut, United States Yale New Haven Health Full time

    Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. The position reports directly to the Assistant Manager...

  • Engineer Trainee

    Found in: Talent US 2 C2 - 1 week ago

    Hartford, United States State of Connecticut Full time

    Introduction THE POSITION The , Department of Public Health (), is currently seeking two (2) enthusiastic and driven candidates to apply for the position of in the Environmental Health and Drinking Water Branch, Drinking Water Section (DWS). These positions will be under the direct supervision of a Supervising Environmental Engineer in the Rule...