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Customer Service Representative

4 months ago

Tempe, United States AAMCO Total Care Full time

: Delivers exceptional customer service, proficiently handling telephone inquiries and scheduling appointments in alignment with established telephone and sales protocols. Utilizes CRM software effectively to manage customer interactions and work orders. Oversees workshop operations, ensuring efficient workflow and coordination of technicians. Responsible for the meticulous management of parts inventory, including the ordering and returning of parts as required.

ABOUT AAMCO TRANSMISSIONS
AAMCO Transmissions is the world's largest chain of transmission specialists and one of the leaders in total car care services. For over 50 years, AAMCO has worked to be the most recognized name in Transmission and Total Car Care service, and it wouldn't be possible without our hard-working employees in each center.
We understand that to properly meet the needs of our customers we also need to meet the needs of our employees. If you work at AAMCO, you could join a great team that knows the value of career development and has highly competitive benefits and pay.

RESPONSIBILITES:

- Receive a high volume of warm calls from potential customers (must have excellent phone sales experience)
- Engages and consults incoming customers, both in-person and over the phone, to successfully generate and close sales.
- Effectively establishes and maintains customer relationships, during the service, timely updates on the status of their vehicles’ repairs, and post-service, regular check-up
- Consistently meets/exceeds established sales targets
- Follows AAMCO sales procedures
- Provides service recommendations to customers.
- Managing work orders/estimates
- Manage Technician workflow.
- Coordinates work requirements with shop personnel to assure that there is a smooth workflow throughout the entire weekly process, and the customer’s cars are delivered when promised.
- Follow parts receiving and returning procedures.

COMPETENCIES:

- Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
- Friendly, professional, outgoing and customer service oriented.
- Detail oriented.
- Must be able to work independently and productively with minimum supervision.
- Recognize problems, identify possible causes and resolve routine problems.
- Team player with a "can do" attitude that can work in a fast-paced environment.
- Ability to establish and maintain professional atmosphere for employees, clients and customers
- Forward-thinking and creative individual with high ethical standards and an appropriate professional image.
- A well organized and self-directed individual who is a team player and takes initiative.
- Excellent analytical and problem-solving skills.
- Ability to manage multiple projects concurrently
- Strong communication and interpersonal skills.
- Bilingual English - Spanish.

Pay: From $1,000.00 per week

**Benefits**:

- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Ability to Relocate:

- Tempe, AZ 85282: Relocate before starting work (required)

Work Location: In person