Director - Grand Central Terminal Station Operations

4 weeks ago

New York, United States Metropolitan Transportation Authority Full time

**Description**

POSTING NO.

7299

JOB TITLE:
Director - Grand Central Terminal Station Operations

DEPT/DIV:
Operations

WORK LOCATION:
Grand Central Terminal & 125thSt

FULL/PART-TIME

FULL

SALARY RANGE:
$122,014.00-$160,143.90

DEADLINE:
May 15, 2024

Metro-North Railroad reserves the right to remove this posting before the Application Deadline.

Opening:
MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal. We provide service to over 86.5 million customers, traveling in and out of New York and Connecticut. A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is one of the busiest commuter railroads in the nation. MTA Metro-North Railroad strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities to its employees.

Position Objective:
Responsible for public-facing customer information services in Grand Central Terminal (GCT) as well as providing a safe, comfortable, and well-informed customer experience during normal operations, service disruptions, and special events. The position is responsible for the overall cleanliness and appearance of Grand Central Terminal as well as all forward-facing agreement and non-agreement employees. Coordinates the efforts of Metro-North Railroad (MNR), Grand Central Madison, (GCM), GCM, MTA Real Estate, GCT Managing Agent, and MTAPD so that GCT remains a vibrant transit hub that effectively ensures an outstanding commuting, shopping, dining, and visitor experience in support of MNR’s vision, mission, and strategic goals. Act as the Principal in charge of the Station Operations Department in the absence of the Chief Station Officer.

**Responsibilities**:

- Direct the effective day-to-day operation of Grand Central Terminal forward functions to ensure an excellent customer experience for commuters, retail customers, and visitors. Responsibilities encompass all customer-facing services, including information delivery by uniformed customer contact personnel from the Station Masters Office, GCT Ticket Office to include Harlem-125th Street, Lost and Found, Mailroom, Group Travel and Mail and Ride, Terminal Appearance, and GCT Events. Maintain a safe, secure, and comfortable customer environment through collaborative efforts with MNR and MTA Agency personnel as well as other stake holders. Participate in the Railroads Emergency Management Task Force (EMTF), which includes providing GCT-based oversight to the EMTF as well as the execution of service plans during service disruptions and other major events that occur within GCT that require Senior Management’s response.
- Direct the Grand Central Terminal Appearance Team and provide oversight to ensure the overall cleanliness and quality of our customer experience is maintained at the highest level. Provide direction that focuses on the terminal’s appearance, customer service communication functions and retail tenant support.
- Coordinate the efforts of MNR, MTA Real Estate, and GCT Managing Agent to ensure GCT remains a highly desirable retail operation. Oversee Special Events and GCT Tours in Grand Central Terminal and Vanderbilt Hall, and coordinate publicity and movie support.
- Direct the customer service impacts regarding Long Island Railroad and/or Grand Central Madison Concourse Operating Company in Grand Central Terminal and/or Grand Central Madison, mitigating impacts to customers, and establishing contingency plans as necessary. Work collaboratively with LIRR/GCMCOC and other stakeholders to create an environment in Grand Central Terminal that allows for seamless customer service delivery upon opening of the new LIRR service to Grand Central.
- Provide oversight and direct management to the GCT Crowding Plan and in consultation with the Emergency Management Task Force (EMTF) to determine the level of additional support necessary from existing TCU personnel or other MNR forces. in Grand Central Terminal.
- Manage the operating budget for the GCT Station Operation Division. Implement cost control procedures for overtime management, attendance control, and procurement oversight. Oversee management employee development to improve skills, competencies, productivity, and morale.
- Plan, analyze, review, recommend, coordinate, and support capital, real estate, security, and commercial growth projects and programs for Grand Central Terminal.
- Act as the Principal in charge of the Station Operations Department in the absence of the Chief Station Officer.
- Select, develop, and motivate personnel within the department. Provide career development for subordinates. Provide prompt and effective coaching and counseling. Responsible for discipline/termination of employees when necessary. Review the performance of staff. Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential.

Required Knowledge/Sk

  • Manager Station Operations Terminal Appearance

    2 weeks ago

    New York, United States Metropolitan Transportation Authority Full time

    Description Position at Metro-North Railroad POSTING NO. 7420 JOB TITLE: Manager Station Operations Terminal Appearance DEPT/DIV: Station Operations WORK LOCATION: Grand Central Terminal (GCT) FULL/PART-TIME FULL SALARY RANGE: $108,887.04 DEADLINE: May 21, 2024 Metro-North Railroad reserves the right to remove this posting before the Application Deadline....

  • Food Service Worker

    1 month ago

    New York, United States Zaro Bake Shop Full time

    Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance FOOD SERVICE WORKERS - Grand Central Terminal $17 / hour plus tips2 AM Associates - Monday - Friday 6am-Noon2 PM Associates - Monday - Friday 2pm-8pmMust be available all 5 days Responsibilities include:Making bagels and...

  • Food Service Worker

    1 month ago

    New York, United States Zaro Bake Shop Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingDental insuranceHealth insurancePaid time offVision insuranceFOOD SERVICE WORKERS - Grand Central Terminal$17 / hour plus tips2 AM Associates - Monday - Friday 6am-Noon2 PM Associates - Monday - Friday 2pm-8pmMust be available all 5 daysResponsibilities include:Making bagels and pastry and serving...

  • Food Service Worker

    4 weeks ago

    New York, United States Zaro Bake Shop Full time

    Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance FOOD SERVICE WORKERS - Grand Central Terminal $17 / hour plus tips2 AM Associates - Monday - Friday 6am-Noon2 PM Associates - Monday - Friday 2pm-8pmMust be available all 5 days Responsibilities include: Making...

  • Senior-level Construction Manager

    2 weeks ago

    New York, United States Consulting for Architects Full time

    Title: Senior-level Construction Manager - Inspector | Standpipe systems at Grand Central Station Client: The Construction Manager will work for our client, a leading civil engineering firm, established in 1999 and recently voted as one of the Top 25 Engineering firms by NJ Biz. This firm has steadily grown based on a solid reputation for providing...

  • Dental Front Desk

    1 month ago

    New York, United States Advanced Endodontics of New York Full time

    Applicant must be energetic, motivated, have a caring attitude and be a team player. Speaking English is a requirement. Very pleasant working environment in a comfortable office in midtown near Grand Central Station. **Job Types**: Full-time, Part-time Pay: $20.00 - $25.00 per hour Expected hours: 20 - 40 per week **Benefits**: - Flexible...

  • Dental Hygienist

    2 weeks ago

    New York, United States Tend Full time

    At Tend, we do dental differently. Tend is rewriting the playbook of modern dentistry by building a company around the patient and the provider. We believe that with the power of technology, a hospitality-driven mindset, and a top tier clinical team, we can make going to the dentist something to look forward to. Since launching in 2019, we have provided...

  • Dental Hygienist

    2 weeks ago

    New York, United States Tend Full time

    At Tend, we do dental differently.Tend is rewriting the playbook of modern dentistry by building a company around the patient and the provider. We believe that with the power of technology, a hospitality-driven mindset, and a top tier clinical team, we can make going to the dentist something to look forward to. Our vision is to transform the dental...

  • Production Director

    1 week ago

    New York, United States Central Synagogue Full time

    Our VisionCentral Synagogue is one of the leading and largest Reform congregations in the country. Located in Midtown Manhattan, Central’s reach includes more than 2,800 member families, a livestream community numbering in the hundreds of thousands, and more than 800 students, from birth to twelfth grade, in the Nursery and Religious schools. It has long...

  • Assistant Director

    5 days ago

    New York, United States Metropolitan Transportation Authority Full time

    **Description** POSTING NO. 7539 JOB TITLE: Assistant Director - Force Account DEPT/DIV: Operating Capital Projects/ Operations WORK LOCATION: New York City FULL/PART-TIME FULL SALARY RANGE: $94,906.00-$124,564.13 DEADLINE: Until Filled Metro-North Railroad reserves the right to remove this posting before the Application Deadline. Opening: MTA...

  • Cornbread Director Of Operations

    1 week ago

    New York, United States Cornbread Farm to Soul Full time

    Job DescriptionJob DescriptionCornbread-A Farm to Soul Restaurant - DIRECTOR OF OPERATIONSWebsite: Cornbreadsoul.comHaving just opened its fourth, but certainly not last location, this dynamic new brand where fresh food cooked on the premises, and hospitality are key ingredients, Cornbread is ready for the next level. We are poised for growth, and we want...

  • Cornbread Director Of Operations

    1 month ago

    New York, United States Cornbread Farm to Soul Full time

    Job DescriptionJob DescriptionCornbread-A Farm to Soul Restaurant - DIRECTOR OF OPERATIONSWebsite: Cornbreadsoul.comHaving just opened its fourth, but certainly not last location, this dynamic new brand where fresh food cooked on the premises, and hospitality are key ingredients, Cornbread is ready for the next level. We are poised for growth, and we want...

  • Dental Hygienist

    20 hours ago

    New York, NY, United States Tend Full time $52 - $55

    At Tend, we do dental differently. Read all the information about this opportunity carefully, then use the application button below to send your CV and application. Tend is rewriting the playbook of modern dentistry by building a company around the patient and the provider. We believe that with the power of technology, a hospitality-driven mindset, and a...

  • Head Monger

    1 week ago

    New York, United States Murray s Cheese Full time

    Job DescriptionJob DescriptionPosition SummaryThe main thing that makes Murray’s special is our passion for cheese. We share that with our friends and customers! As a Murray’s Cheese head monger at our Grand Central store, you campaign for some of the best cheeses in the world while supervising production and the salesfloor. You are responsible for...

  • Head Monger

    1 month ago

    New York, United States Murray s Cheese Full time

    Job DescriptionJob DescriptionPosition SummaryThe main thing that makes Murray’s special is our passion for cheese. We share that with our friends and customers! As a Murray’s Cheese head monger at our Grand Central store, you campaign for some of the best cheeses in the world while supervising production and the salesfloor. You are responsible for...

  • Program Director

    1 month ago

    New York, United States Grand St Settlement Inc. Full time

    **TITLE**: Cornerstone Program Director **DEPARTMENT**: Youth and Community Development Services **PROGRAM**: DYCD Cornerstone Initiative **LOCATION**:Baruch Community Center 605 FDR Drive New York, NY 10002 **WORK SCHEDULE: School Year**: Monday-Friday, 10 am - 6 pm, 11 am-7 pm, 12-8p or 2-10 pm, occasional weekend **Summer**: Monday-Friday, 8-4p, 10-6p...

  • NYC near Penn Station

    2 weeks ago

    New York, United States Motion Recruitment Partners, LLC Full time

    A non-profit organization with offices all over the five boroughs in NYC is looking for a Director of IT Infrastructure Strategy. The organization is wonderful; they help a population of over 37,000 vulnerable people in the city, including people with developmental disabilities, people living in poverty, and people facing homelessness. The organization...

  • Director of Central Operations

    2 weeks ago

    New York, United States Small Door Veterinary Full time

    Small Door is membership-based veterinary care designed with human standards that is better for pets, pet parents, and veterinarians alike. We designed and delivered a reimagined veterinary experience via a membership that includes exceptional care, 24/7 telemedicine, and transparent pricing - delivered with modern hospitality in spaces designed by animal...

  • Terminal Operations Supervisor

    7 days ago

    York, United States A. Duie Pyle Full time

    A family-owned business since 1924, A. Duie Pyle provides a range of integrated transportation and distribution solutions throughout the Northeast. Supported by our vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations, we have the ability to offer flexible and seamless integrated solutions tailored to our...

  • Chef de Partie

    1 month ago

    New York, New York, United States Centurion® New York Full time

    The Dinex Group, Chef Daniel Boulud's internationally acclaimed restaurant group, has opened a new multiple-venue fine, fine-casual, and upscale bar/lounge located across from Grand Central Terminal. Centurion is an exclusive, elegant space that will provide guests the highest level of service and hospitality. We are committed to creating a unique experience...