![Small Door Veterinary](https://media.trabajo.org/img/noimg.jpg)
Director of Central Operations
3 weeks ago
Small Door is membership-based veterinary care designed with human standards that is better for pets, pet parents, and veterinarians alike. We designed and delivered a reimagined veterinary experience via a membership that includes exceptional care, 24/7 telemedicine, and transparent pricing - delivered with modern hospitality in spaces designed by animal experts to be stress-free. We opened our flagship location in Manhattan's West Village in 2020 and have quickly expanded across the East Coast. Small Door now operates in New York City, Boston, Washington DC, and Maryland with continued expansion plans in 2024.
This is the fifth company that Small Door’s founders have been involved in building. In building Small Door, they partnered with the people responsible for beloved consumer experiences like Warby Parker and Sweetgreen, in addition to healthcare innovators such as One Medical, CityMD and Flatiron Health. Small Door has raised capital from Lerer Hippeau, Primary Ventures, Brand Foundry, Toba Capital, and Pentland Group. The broader management team brings experience from Casper, One Medical, Soulcycle, Warby Parker, Sweetgreen, Peloton, Gilt Groupe, Lightspeed, and Outbrain.
The Director of Central Operations plays a pivotal leadership role at Small Door Veterinary, driving operational excellence and efficiency across our locations. This role is at the heart of our mission to scale operations, enhance service delivery, and ensure we remain at the forefront of veterinary care. The ideal candidate will lead strategic initiatives to optimize processes, drive innovation, and uphold the highest standards of care and customer service. Reporting directly to the President, this position offers the opportunity to make a significant impact in a fast-growing, mission-driven organization.
What you’ll do
Develop and implement strategic initiatives to optimize operational processes and workflows, focusing on efficiency, scalability, and cost-effectiveness
Collaborate cross-functionally with departments such as finance, People Ops, sales, and product to streamline operations and align with company objectives
Establish and maintain key performance indicators (KPIs) for the Operations Team and our practices and liaise with our Regional Managers to achieve our goals
Identify areas for process improvement and automation and then execute on requested changes, working closely with our practice teams to implement improvements
Manage our change management process and run our prioritization process
Collaborate with our Practice Operations Team, fostering a culture of high performance, continuous improvement, and exceptional service
Negotiate and manage relationships with vendors, suppliers, and external partners, ensuring quality and cost-effectiveness
Ensure compliance with regulatory standards and best practices in the veterinary industry
Who you are
A minimum of 4+ years of experience in operations in a fast-paced environment; startup or consulting background preferred.
Strong analytical and problem-solving abilities.
Effective communicator able to work cross-functionally with different levels of the organization.
Experience with project management and analytics tools (e.g., Looker, Asana, Netsuite).
Adaptable and resilient, skilled in navigating ambiguity and leading change.
Passionate about animal welfare and committed to fostering a diverse, inclusive, and ethical workplace
What you'll get
Equity ownership
401K (plus 4% company match)
Upward mobility and growth opportunities
Generous paid-time off, parental leave, and company wide holidays
One Medical membership, Commuter benefits, Carrot Fertility benefits, Monthly Health & Wellness stipend
Discounted veterinary care for your loved ones
An opportunity to make a real impact on the people around you
A collaborative group of people who live our core values and have your back
#LI-hybrid
New York Pay Range
$130,000
—
$150,000 USD
Small Door is proudly a public benefit corporation and a certified B Corp. We are committed to creating a diverse, inclusive and equitable workplace, and we encourage qualified applicants of every background, ability, and life experience to apply to appropriate employment opportunities.
Do you have a nickname that you'd like us to use during the interview process?
What are your salary expectations?
Federal law and our policies, as a condition of employment, require employees to show proof of legal eligibility to work in the United States. Are you authorized to work in the United States?
*
--
By clicking the "Acknowledge" button, you acknowledge that Small Door processes data in the United States in accordance with the Small Door Privacy Policy.
*
Small Door's Privacy Policy
Acknowledge
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.
As set forth in Small Door Veterinary’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Voluntary Self-Identification of Disability
Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026
Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.
As set forth in Small Door Veterinary’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.
Gender
Please select
Gender
Are you Hispanic/Latino?
Please select
Are you Hispanic/Latino?
Race & Ethnicity Definitions
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran Status
Please select
Veteran Status
Voluntary Self-Identification of Disability
Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
Disability Status
Please select
Disability Status
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
#J-18808-Ljbffr
-
New York, United States Metropolitan Transportation Authority Full time**Description** POSTING NO. 7299 JOB TITLE: Director - Grand Central Terminal Station Operations DEPT/DIV: Operations WORK LOCATION: Grand Central Terminal & 125thSt FULL/PART-TIME FULL SALARY RANGE: $122,014.00-$160,143.90 DEADLINE: May 15, 2024 Metro-North Railroad reserves the right to remove this posting before the Application...
-
Production Director
3 weeks ago
New York, United States Central Synagogue Full timeOur VisionCentral Synagogue is one of the leading and largest Reform congregations in the country. Located in Midtown Manhattan, Central’s reach includes more than 2,800 member families, a livestream community numbering in the hundreds of thousands, and more than 800 students, from birth to twelfth grade, in the Nursery and Religious schools. It has long...
-
Production Director
1 week ago
New York, United States Central Synagogue Full timeOur VisionCentral Synagogue is one of the leading and largest Reform congregations in the country. Located in Midtown Manhattan, Central’s reach includes more than 2,800 member families, a livestream community numbering in the hundreds of thousands, and more than 800 students, from birth to twelfth grade, in the Nursery and Religious schools. It has long...
-
Central Office Nurse
1 week ago
New York, United States City of New York Full timeJob Description ONLY PERMANENT EMPLOYEES IN THE TITLE AND THOSE THAT ARE REACHABLE ON THE CIVIL SERVICE LIST OF PUBLIC HEALTH NURSE EXAN NO. 9042 ARE ELIGIBLE TO APPLY. The Division of Family and Child Health (DFCH) of the New York City Department of Health and Mental Hygiene is charged with the creation and oversight of programs, policies, services, and...
-
Cornbread Director Of Operations
3 weeks ago
New York, United States Cornbread Farm to Soul Full timeJob DescriptionJob DescriptionCornbread-A Farm to Soul Restaurant - DIRECTOR OF OPERATIONSWebsite: Cornbreadsoul.comHaving just opened its fourth, but certainly not last location, this dynamic new brand where fresh food cooked on the premises, and hospitality are key ingredients, Cornbread is ready for the next level. We are poised for growth, and we want...
-
Cornbread Director Of Operations
1 month ago
New York, United States Cornbread Farm to Soul Full timeJob DescriptionJob DescriptionCornbread-A Farm to Soul Restaurant - DIRECTOR OF OPERATIONSWebsite: Cornbreadsoul.comHaving just opened its fourth, but certainly not last location, this dynamic new brand where fresh food cooked on the premises, and hospitality are key ingredients, Cornbread is ready for the next level. We are poised for growth, and we want...
-
Cornbread Director Of Operations
1 week ago
New York, United States Cornbread Farm to Soul Full timeJob DescriptionJob DescriptionCornbread-A Farm to Soul Restaurant - DIRECTOR OF OPERATIONSWebsite: Cornbreadsoul.comHaving just opened its fourth, but certainly not last location, this dynamic new brand where fresh food cooked on the premises, and hospitality are key ingredients, Cornbread is ready for the next level. We are poised for growth, and we want...
-
Central Operations Manager
3 weeks ago
New York, New York, United States Nabis Full timeAbout NabisNabis is the #1 Licensed Cannabis B2B Platform in the world with the largest portfolio of cannabis brands, supplying over 300 brands to 99% of California's dispensaries and delivery services. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.Our team, backed by Y-Combinator and from a celebrity...
-
Central Operations Manager
1 week ago
New York, New York, United States Nabis Full timeAbout NabisNabis is the #1 Licensed Cannabis B2B Platform in the world with the largest portfolio of cannabis brands, supplying over 300 brands to 99% of California's dispensaries and delivery services. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.Our team, backed by Y-Combinator and from a celebrity...
-
Operations Manager
3 weeks ago
New York, New York, United States Park Central Hotel Full timeCompensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The...
-
Operations Manager
1 week ago
New York, New York, United States Park Central Hotel Full timeCompensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The...
-
Director of Operations
7 days ago
New York, United States Grand St Settlement, Inc. Full timeTITLE: Director of Operations LOCATION: New York, NY (Lower East Side) REPORTS TO: Chief Operating Officer SCHEDULE: Onsite M-F, generally 9-5, some evenings and weekends as needed SALARY: $125-$135 commensurate with experience + excellent benefits OVERVIEW: Grand St. Settlement (GSS) seeks an entrepreneurial and motivated Director of Operations (DOO)....
-
Director of Front Office Operations
2 weeks ago
New York, United States Mandarin Oriental Hotel Group Full time**Position**: Director of Front Office Operations (Full time #539643) **Property / Office**: Mandarin Oriental, New York **Location**: New York, NY, United States **The Group** Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots...
-
OBGYN Medical Director
3 weeks ago
New York, New York, United States UPMC Central PA Full timeUPMC Magee-Womens in York, PA has an exciting opportunity for an enthusiastic OBGYN Medical Director to provide leadership for our growing provider team and expand clinical services at our UPMC Memorial Hospital.As an OBGYN physician, you have an important job to do, but you also need to take care of yourself. UPMC is committed to creating a positive,...
-
OBGYN Medical Director
2 weeks ago
New York, New York, United States UPMC Central PA Full timeUPMC Magee-Womens in York, PA has an exciting opportunity for an enthusiastic OBGYN Medical Director to provide leadership for our growing provider team and expand clinical services at our UPMC Memorial Hospital.As an OBGYN physician, you have an important job to do, but you also need to take care of yourself. UPMC is committed to creating a positive,...
-
OBGYN Medical Director
1 week ago
New York, New York, United States UPMC Central PA Full timeUPMC Magee-Womens in York, PA has an exciting opportunity for an enthusiastic OBGYN Medical Director to provide leadership for our growing provider team and expand clinical services at our UPMC Memorial Hospital.As an OBGYN physician, you have an important job to do, but you also need to take care of yourself. UPMC is committed to creating a positive,...
-
Central Operations Support Specialist
2 weeks ago
New York, United States Apple Bank Full time** Position Description** **Central Operations Support Specialist** Location **New York, NY - 42nd Street** Job Code **2904** # of openings **1** GENERAL DESCRIPTION The Central Operations Support Specialist is responsible for assisting in the overall transaction monitoring processes within the Central Operations Support Team. Responsible for the...
-
Assistant Director of Financial Operations
1 month ago
New York, United States NYC Health + Hospitals Full timeAbout NYC Health + Hospitals Empower Every New Yorker Without Exception to Live the Healthiest Life Possible NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the citys five boroughs. Our large health...
-
Assistant Director of Financial Operations
3 weeks ago
New York, United States NYC Health + Hospitals Full timeAbout NYC Health + Hospitals Empower Every New Yorker — Without Exception — to Live the Healthiest Life Possible NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our...
-
Assistant Director of Financial Operations
1 week ago
New York, United States NYC Health + Hospitals Full timeAbout NYC Health + Hospitals Empower Every New Yorker — Without Exception — to Live the Healthiest Life Possible NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our...