Customer Service Representative

2 weeks ago

Bridgewater, United States Interstate Waste Services Full time

Overview:
**Interstate Waste Services is Hiring Customer Service Inside Sales**

**Interstate Waste Services** is the most progressive and innovative provider of solid waste and recycling services in the country We primarily service Northern New Jersey, Southern New York State, New York City. We cater to a diverse range of residential, industrial, and commercial customers.
- Our mission has always been to provide our customers with the highest quality waste, recycling, and environmental services, while keeping focus on employee, customer, and environmental safety.
- We have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture.

**Responsibilities**:
**Customer Service Representative**

We’re taking Customer Service at IWS to a new level. IWS is dedicated to enhancing the customer experience, and exceeding customer expectations with every contact. When you join the IWS family, you’re welcomed onto a team that values the importance of supporting a culture where all employees are empowered to be innovative, are advocates for success, and like to have fun while doing so.

**About You**

You’re an energetic professional who seeks a challenging position on a growing customer service team. You desire to work in a fast-paced and collaborative environment where your strong attention to detail and ability to prioritize competing responsibilities allow you to excel.

You’re obsessed with providing exceptional customer service, whether it’s to internal or external customers.

You have strong critical thinking and analytical skills. Your written and verbal communication skills allow you to easily and effectively deliver information in a precise, direct and concise manner. Sales/retention skills are needed.

**Responsibilities**
- Collaborate with the billing, sales, and operations teams to deliver on customer expectations
- Identify and resolve customer service issues in a timely manner, including missed pick-ups and service related issues
- Provide service and pricing recommendations to new and existing customers
- Manage difficult customer situations and respond promptly to service requests to meet customer commitments
- Work quickly and efficiently in a fast-paced environment in order to process customer requests
- Process orders in an accurate and timely manner, and demonstrate excellent follow through on assignments and inquiries
- Able to deal with frequent changes in the work environment throughout company expansion
- Additional duties as assigned

Qualifications:
**Skills/Experience Requirements**
- Bachelor’s degree (or extensive coursework toward an upcoming degree)
- sales/retention skills
- 2+ years of professional business experience (including college internships)
- Strong technical/computer skills, including MS Office products (Excel, Word, Outlook)
- Excellent verbal and written communication skills
- Strong customer focus; ability to provide superior customer service to internal and external customers
- Ability to work comfortably and professionally in a dynamic and collaborative environment
- Strong organizational and time management skills, ability to prioritize multiple assignments and meet all deadlines with mínimal supervision and strong attention to detail
- Ability to work a flexible schedule, including overtime, to meet business and workgroup needs
- Fluency in English required; bilingual Spanish or Mandarin is a plus

Additional Information:
**_ IWS is proud to be an equal opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law._**

Salary Range Minimum: USD $22.00/Hr. Salary Range Maximum: USD $22.00/Hr.

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