Customer Care Representative

3 days ago

Bridgewater, United States Messer North America, Inc. Full time

**Why Messer?**

Messer is the world’s largest privately held industrial gases company and what we do matters because it is woven into every part of life, from the medical gases that patients rely on to the essential elements needed to safely and sustainably produce the goods our communities depend on.

The true strength of Messer is our people—at every level and in every role.

Join us and take pride in the impact you will make by providing solutions essential to our world and lives. Reach your highest potential at our stable, inclusive company with diverse opportunities in a growing industry, supported by people who care.

Messer stands apart because we put what matters first, and you matter.

**Core Responsibilities**:

- Being responsive and timely to Customer Inquires
- Primary resolver of first contact resolution cases and provide immediate solution to customers.
- They initiate and ensure cases are being processed through our case management tool and providing follow up on NFCR (Non-First Contact Solution Cases) to customers
- Contributing to quality calls of our customer experience though our customer contact center Genesys Phone Cloud System.
- Updating and maintaining purchase orders for customers
- Actively promoting and informing customer of our digital alternatives such as e-POD, e-Billing, NSC Online and Customer Portal
- Maintaining Customer Contact information for our digital services such as e-Billing, and e-POD
- Take pride in the part we play in shaping the customer experience with Messer Customer Service
- Own the end-to-end process on behalf of customer, quarterback resolution/escalation

**Required Education**:

- High School Diploma
- Preferred college diploma in business administration, marketing, or relevant studies
- At least 1-2 years of customer service or administration experience

**Skill Set**:

- Customer Focus
- Professional Communication
- Critical thinking and problem-solving skills
- Efficient in Multi-Tasking
- Excellent Phone Skills
- Friendly, Organized, Active Listener, Proactive
- Preferred Experience with B2B

**Computer Skills**:

- SAP
- Salesforce
- PowerPoint
- Excel
- Word

**About Messer**:
Messer’s safety culture, commitment to providing dependable supply and innovative gas technology solutions help customers unlock opportunities to be safer, more sustainable, more productive and more efficient, so their business thrives. We nurture lasting, meaningful relationships with customers, our communities, and with one another.

We offer comprehensive benefits and appreciable pay, with steady schedules and opportunities for ongoing training and career progression. We prioritize and invest in our people at every level of our organization - the dedication, knowledge, customer focus and entrepreneurial spirit of our employees is what make Messer refreshingly different.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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