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Business Analyst

4 months ago

Phoenix, United States Upwork Full time

**Company Description**
Upwork has partnered with one of the top-ranked research university in the greater Phoenix metropolitan area.

Its nationally ranked programs inspire the top-qualified graduates and have positioned the university as a “top-tier” recruiting and hiring institution by more than 50 of the country’s top corporations, according to professional recruiters and rankings services around the world.

They are looking for a detail-oriented Business Analyst with extensive experience in Salesforce who will be responsible for cleaning up and analyzing data to support their business objectives.

This project is to ensure the information, including family relationships, is captured in the enterprise CRM from the time their journey with the University starts through thes programs.

The vision for this project is to bring University programs to a centralized platform that will facilitate program management, collection, and management of constituent engagement data, reporting, and communication.

**Deliverables**:

- Collaborate with stakeholders to gather and document detailed business requirements for Salesforce projects.
- Translate business requirements into functional specifications and technical solutions within the Salesforce platform.
- Clean up and analyze data to identify trends, patterns, and opportunities for improvement.
- Understand and work with stakeholders to set up/establish parent child relationships with existing data.
- Communicate complex information about Salesforce projects and technical concepts to diverse audiences in a clear and concise manner.
- Work closely with cross-functional teams to ensure alignment and successful implementation of Salesforce solutions.
- Assist other BA's with gathering and documenting requirements with respect to other Access units.
- Review, understand and convert existing notes/documents to requirements document

**Qualifications**
**Skills**:

- Proven experience as a Business Analyst, with expertise in gathering and documenting business requirements for Salesforce projects.
- Strong understanding of Salesforce functionality, with experience implementing and maintaining Salesforce solutions.
- Excellent analytical skills, with the ability to clean up and analyze data effectively to derive actionable insights.
- Detail-oriented with strong problem-solving skills, able to identify opportunities for process improvement and optimization.
- Excellent communication and presentation skills, with the ability to convey complex information clearly and concisely.
- Ability to work collaboratively with cross-functional teams and stakeholders to achieve project goals.
- Ability to work in a quickly changing environment with a certain level of uncertainty in requirements.

**Additional Information**
Onsite position in Greater Phoenix, Arizona