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Registration Team Lead

2 months ago


Somerville, United States Mass General Brigham Full time

**Registration Team Lead**
- (3295305)

**About Us**

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We’re focused on a people-first culture for our system’s patients and our professional family. That’s why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

**General Overview**

**Principal Duties and Responsibilities**
- Answer end user “how-to” questions
- Document and analyze business processes and help drive business process improvement workflows
- Understand user requirements; translate them to functional requirements and assist end user with Epic request submissions
- Analyze business processes to ensure accurate system configuration
- Assist with developing and executing user acceptance testing plans including creation of test cases
- Participate in regular team meetings to discuss team and project/program related activities, issues, changes, and communications as needed
- Provide service to users, according to the defined service level agreements Adhere to recognized project management tools and methodologies
- Assist in identifying and recommending best practices for business analysis, training and end user support functions
- Develop and direct the unit by defining objectives, tracking progress and identifying goals. Assess current and future resource requirements to ensure appropriate and adequate staffing, equipment and supplies
- Participate in professional development activities to keep current with trends and practices in health care technological and operational compliance issues.
- Manage EDI relationships, communications, and interactions with payors as well as the Professional Billing managers. Build and support staff to be expert resources related to technical and business payor issue
- Make recommendations to improve financial performance based on innovative and technical plans/goals set forth by senior management
- Work with Manager to hire and retain staff and oversee unit orientation, facilitate training and performance development, and assist Manager with performance feedback.
- Participate in system enhancements, upgrades and IT initiatives when necessary. Make recommendations for support of revenue cycle management within the context of the Epic systems planning. Assist with implementation as needed
- Identify and resolve EDI issues, and facilitate appropriate escalation for timely resolution
- Document and diagram business processes to ensure accurate system configuration
- Create and run reports as needed using tools such as Workbench
- Requires mínimal direction from leadership and possesses the ability to learn quickly
- Use/s the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
- Coordinates the follow up work for the PBS WQ/Research Team ensuring HB research, patient call backs, PB and HB Return WQs,
- Organize and coordinate department workflows
- Distribute daily work to ensure goals are met as established by the unit
- Assist management in handling complex issues and work to resolve issues, particularly as it relates to timely filing issues
- Understand and monitor all daily claim files using Epic, Xclaim, ICM and other reporting tools
- Perform root cause analysis and translate day to day issues into specific and actionable resolution steps
- Assist in the research, review, and analysis to raise and report problems as necessary
- Attend required meetings