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Service Department Bdc

4 months ago

Joliet, United States World Kia Joliet Full time

**Service Department BDC position is now available at World Kia Joliet.**

What we're looking for:
You must have a friendly voice on the phone and have experience dealing with guests.

**This position usually leads to something else in our dealership so it is a great place to start your career**

Full-time position including some Saturday hours.

What We Offer:

- **Full-time position with varied hours-must be flexible**:

- Major Medical
- Paid Vacation
- Opportunity to grow and advance professionally and financially

RESPONSIBILITIES:

- Schedule customer appointments for service
- Arrange towing or transportation to and from the dealership
- Update customers on the status of their vehicle
- Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
- Provide basic information to callers who have general inquiries
- Prepare sales and service gas tickets for the accounting department
- Serve as a backup to the sales department cashier
- Be friendly, professional, courteous and efficient when working with all customers and employees
- Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket.
- Work with department managers to keep abreast of new products and services offered by the dealership and any changes in price.
- Handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication.

**REQUIREMENTS**:

- Excellent communication and organizational skills
- Experience using Microsoft Office suite
- Ability to work effectively with customers, vendors and employees while handling multiple tasks simultaneously
- Background check required

**Benefits**:

- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Referral program
- Vision insurance

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus opportunities

Work Location: In person