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IT Help Desk Technician I
3 months ago
It's rewarding to be on a team of people that truly believe in making an impact
We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us.
IT Help Desk Technician I
Job Code
6587
FLSA Status
Non Exempt
Job Family
Information Technology
Job Summary
Duties & Responsibilities
Essential Duties & Responsibilities
- Troubleshoot hardware, software, and network issues and escalate complex problems to the appropriate team members.
- Install, configure, and maintain desktops, laptops, printers, and other peripherals.
- Assist in the deployment of software updates, patches, and upgrades.
- Document and track technical issues and resolutions using our ticketing system.
- Assist in maintaining inventory records of hardware and software assets.
- Collaborate with team members to identify process improvements and enhance overall efficiency.
- Stay current with industry trends and technologies to provide the best possible support to our users.
Education & Experience
- High school diploma or equivalent; additional technical certifications or coursework is a plus.
- 1-2 years of experience in a help desk or technical support role preferred.
Knowledge, Skills & Proficiencies
- Solid understanding of Windows and/or macOS operating systems.
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, etc.).
- Excellent communication and interpersonal skills.
Physical Requirements
- Strong problem-solving abilities with a keen attention to detail.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Willingness to learn and adapt to new technologies and processes.
- Customer service-oriented mindset with a genuine desire to help others.
Work Conditions
Work will involve sitting at a desk for extended periods of time in an office/clinic setting
Tools & Equipment Used
Disclaimer
The duties and responsibilities described above are designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain, or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. Cano Health is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Join our team that is making a difference
