Desk Monitor

3 weeks ago


Houston, United States Christian Church Homes Full time

**Desk Monitor**
**(Full-time, Non-Exempt, $15.53 - $20.55 / hourly) Based on CCH's Compensation philosophy, the majority of new hires are brought in at the minimum of the salary range.**:
**Woodland Christian Towers**:
**Our Mission**

CCH** **builds and manages quality, affordable housing in caring communities.

**Vision**

To transform communities by fostering human dignity, mutual respect, personal independence, and supportive environments

**Our Values**
**Sustainability** - Maintaining our own organizational health and viability and maintaining sustainable communities for our residents

**Integrity** - Striving for reliability and honesty in all that we do and say

**Independence** - Empowering people to age in place with dignity

**CCH Beliefs**
We are more than a home for residents. We are more than a job for employees.

**Job Summary**

We seek a Desk Monitor to provide first contact for a senior-housing community. Schedules appointments, gives information to callers, and performs clerical and administrative support to Community Manager and Assistant Community Manager.

**Key Responsibilities**
- Maintains positive rapport and communication with residents, co-workers, manager, Portfolio Manager, corporate staff, regulatory agencies, the Board of Directors (if contacted) and other community constituents.
- Greets scheduled visitors and escorts to appropriate area or person.
- Answers and screens manager's telephone calls, and arranges conference calls.
- Maintain entry log.
- Contact appropriate authorities in case of emergency.
- Other duties as assigned

**Qualifications and Requirements**
- High school diploma or general education degree (GED); or one to three years clerical/administrative experience and/or training; or equivalent combination of education and experience.
- Experience in HUD and Tax Credit housing is preferred but not required.
- Proficient with a Microsoft Office 365 platform and ability to quickly learn the organization’s other systems.
- Strong interpersonal skills, including written and oral communications, listening, presentation, group facilitation, influencing and negotiations.
- Prior experience in an affordable housing environment preferred.
- Excellent organizational skills, attention to detail and time management skills with a proven ability to meet deadlines.
- Ability to serve with integrity, professionalism, and confidentiality.
- Ability to prioritize tasks and consistently meet project deadlines.
- Strong analytical and problem-solving skills.
- Effective use of mediation and conflict resolution techniques and processes for influencing performance management; Ability to resolve problems, handle conflict and make effective decisions under pressure.
- A valid driver license, reliable personal vehicle, personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies are essential job requirements.

**Reporting + Organizational Relationships**
This position will report directly to the Community Manager.

**Compensation & Classification**
CCH is committed to paying competitive wages. The salary range for this position is $15.53 - $20.55 / hourly. Based on CCH's Compensation philosophy, the majority of new hires are brought in at the minimum of the salary range. CCH has a competitive benefits package with health, dental, vision, and life insurance, 8% of an employer contribution for retirement, and more. This is a full-time, non-exempt position. This position is based at the Woodland Christian Towers located at 600 E. Tidwell Rd, Houston, TX 77022.

**How to Apply**

**Physical Demands**

Physical demands include continual sitting, typing, and repetitive computer use for up to 8 hours a day. The position also requires frequent communication with others, including hearing and speaking clearly with individuals and groups, in person and via phone and video calls. These demands are representative of those that must be met to successfully perform the job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Equal Employment Opportunity**

**Applicants with Disabilities


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