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Desk Monitor

2 months ago

Houston, United States Christian Church Homes Full time
Job DescriptionJob DescriptionDesk Monitor
(Full-time, Non-Exempt, $15.53 - $20.55 / hourly) Based on CCH's Compensation philosophy, the majority of new hires are brought in at the minimum of the salary range.Woodland Christian Towers

Our Mission

CCH builds and manages quality, affordable housing in caring communities.

Vision

To transform communities by fostering human dignity, mutual respect, personal independence, and supportive environments

Our Values
Sustainability – Maintaining our own organizational health and viability and maintaining sustainable communities for our residents

Integrity – Striving for reliability and honesty in all that we do and say

Independence – Empowering people to age in place with dignity

CCH Beliefs
We are more than a home for residents. We are more than a job for employees.

Job Summary

We seek a Desk Monitor to provide first contact for a senior-housing community. Schedules appointments, gives information to callers, and performs clerical and administrative support to Community Manager and Assistant Community Manager.

Key Responsibilities

  • Maintains positive rapport and communication with residents, co-workers, manager, Portfolio Manager, corporate staff, regulatory agencies, the Board of Directors (if contacted) and other community constituents.
  • Greets scheduled visitors and escorts to appropriate area or person.
  • Answers and screens manager's telephone calls, and arranges conference calls.
  • Maintain entry log.
  • Contact appropriate authorities in case of emergency.
  • Other duties as assigned

Qualifications and Requirements

  • High school diploma or general education degree (GED); or one to three years clerical/administrative experience and/or training; or equivalent combination of education and experience.
  • Experience in HUD and Tax Credit housing is preferred but not required.
  • Proficient with a Microsoft Office 365 platform and ability to quickly learn the organization’s other systems.
  • Strong interpersonal skills, including written and oral communications, listening, presentation, group facilitation, influencing and negotiations.
  • Prior experience in an affordable housing environment preferred.
  • Excellent organizational skills, attention to detail and time management skills with a proven ability to meet deadlines.
  • Ability to serve with integrity, professionalism, and confidentiality.
  • Ability to prioritize tasks and consistently meet project deadlines.
  • Strong analytical and problem-solving skills.
  • Effective use of mediation and conflict resolution techniques and processes for influencing performance management; Ability to resolve problems, handle conflict and make effective decisions under pressure.
  • A valid driver license, reliable personal vehicle, personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies are essential job requirements.
  • CCH conducts background checks on all candidates who have received a conditional job offer. Satisfactory completion of background check is a requirement of employment with CCH.

Reporting + Organizational Relationships
This position will report directly to the Community Manager.

Compensation & Classification
CCH is committed to paying competitive wages. The salary range for this position is $15.53 - $20.55 / hourly. Based on CCH's Compensation philosophy, the majority of new hires are brought in at the minimum of the salary range. CCH has a competitive benefits package with health, dental, vision, and life insurance, 8% of an employer contribution for retirement, and more. This is a full-time, non-exempt position. This position is based at the Woodland Christian Towers located at 600 E. Tidwell Rd, Houston, TX 77022.

How to Apply
Please submit a resume and cover letter. Your cover letter should express your interest in working at CCH and your qualifications. We encourage you to list your LinkedIn profile on your application

Physical Demands

Physical demands include continual sitting, typing, and repetitive computer use for up to 8 hours a day. The position also requires frequent communication with others, including hearing and speaking clearly with individuals and groups, in person and via phone and video calls. These demands are representative of those that must be met to successfully perform the job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Employment Opportunity
CCH is an equal opportunity employer. We strongly encourage applications from women, people of color, bilingual and bicultural individuals, and members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition, including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions. We encourage and will consider for employment qualified applicants with arrest and conviction records.

Applicants with Disabilities
Reasonable accommodation will be made so that qualified applicants who are disabled may participate in the application process. If you are seeking accommodation, please advise in writing at the time you apply.

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