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Artiva Product Support Analyst

3 months ago

Portsmouth, United States Portsmouth Regional Hospital Full time

**Introduction**:
Do you have the career opportunities as a Product Support Analyst I you want with your current employer? We have an exciting opportunity for you to join Parallon which is part of the nation's leading provider of healthcare services, HCA Healthcare.

**Benefits**:
Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long
- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

**_ Note: Eligibility for benefits may vary by location._**

**Job Summary and Qualifications**

We are seeking a Product Support Analyst for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply

The Product Support Analyst I is responsible for providing third (3rd) level technical and end-user support for front and back office revenue cycle systems. The Analyst serves as a liaison between IT&S, system Vendors, and other business areas to solve technical and business problems and align with business strategic and operational objectives. They assist in small projects with the guidance and oversight from the Product Analyst II and Senior Product Analyst. They begin development of facilitation and interpersonal communication and demonstrates skills in organization, prioritization, and professionalism. This role will focus on the support of a variety of products, specifically around Artiva, and third party workflow support and configurations.

**Duties include but not limited to**:

- Contribute functional and technical input to the resolution of inquiries from business areas within their area of specialization
- Capture product defects (i.e. errors, broken functionality) and submit to the vendor
- Document product enhancements for vendor solutions
- Promote continuous improvement and best practice in processes and performance
- Collaborate with deployment/Quality Assurance technical teams and system vendor to capture technical operational requirements for a production deployment (i.e. points of failure, scheduled jobs) to support transition to System Operations with initial production implementation/pilot
- Resolve system issues and problems; practice problem avoidance and root cause analysis

Knowledge, Skills and Abilities
- Technical Skills - A grasp of standard healthcare data structures and data sources, messages, and payer adjudicated claims and payment data
- Healthcare Reimbursement Knowledge - Understands Third Party reimbursement for physicians and/or hospitals

Education
- Associates Degree is preferred. Equivalent work experience may substitute for education requirements

Experience
- Minimum one to two year related experience required
- Knowledge of Artiva or other workflow products required, Artiva highly preferred.
- Healthcare reimbursement experience required.
- Must have 1-2 years of writing SQL Queries Required.

**Parallon** provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physicia