Assistant Manager Station Access Changes and
1 month ago
**Description**
JOB TITLE: Assistant Manager, Station Access Changes and Wayfinding
SALARY RANGE: $71,700 - $87, 400
HAY POINTS: 393
DEPT/DIV: Communications\Service Information
SUPERVISOR: Deputy Director, Service Information
LOCATION: 2 Broadway New York, NY 10004
HOURS OF WORK: 9:00am - 5:30pm (7 1/2 hours/day)
DEADLINE:June 3, 2024
SUMMARY:
The Assistant Manager, Station Access Changes and Wayfinding role is focused on in-station customer guidance and flow. This role ensures that temporary information and wayfinding signage, in and around station construction projects, is helpful, clear, properly placed and well maintained.
RESPONSIBILITIES:
- Generates a wide range of critical station access change advisory and mitigation messaging for print and digital signage to inform customers.
- Captures all project-driven planned changes to public spaces within a station to ensure comms alignment with facility management.
- Minimizes gaps in continuity through the messaging life cycle with project tracking (pre-construction warning, closure time point, mid-construction, restore time point) with contractors, Stations department and Traffic Checking Operations.
- Conducts on-site station environment examinations to determine optimal message format (size), placement (sightline) and presentation (agency representation) for maximum clarity, customer utility and durability. The incumbent would be responsible for optimizing sign layout, design, and delivering the product to execute multiple stakeholders’ input.
- Performs quality assurance inspections in-station for consistent signage maintenance and ensure that the signage is accurate and is performing effectively.
- Stays abreast of customer impact over the course of an access change by maintaining regular communication with Station Department (GSM), Operations Planning, Station Signage and Contractor. Participates in the decision-making process regarding resource deployment in support of pedestrian flow control.
- Collaborates with Service Information group/Marketing to fulfill comms products requests.
- Identifies expenditures for products and services within approved budget guidelines and brings budgetary concerns to management’s attention. For example, costs for translating signs for closures are within budget and may need to flag this issue for management’s attention.
- Other duties as assigned.
QUALIFICATIONS:
- Excellent communication, collaboration, and interpersonal skills.
- Strong customer-oriented focus.
- Demonstrated analytical capabilities and quantitative skills.
- Demonstrated copy editing and proofreading skills.
- Demonstrated ability to work in a high-profile, high-pressure environment effectively.
- Demonstrated general knowledge of NYC-Metro transportation network or comparable transit networks.
- Proficiency and adaptability with cloud-based project management platforms.
- Demonstrated ability to communicate effectively with key internal and/or external stakeholders.
- Demonstrated ability to work with all internal levels within a given organization.
- Excellent organizational and presentation skills.
- Demonstrated ability to complete short
- and long-term projects effectively and as efficiently as possible.
- May need to work outside of normal work hours (i.e., evenings and weekends).
- Travel may be required to other MTA locations or other external sites.
EDUCATION AND EXPERIENCE:
REQUIRED:
- Bachelor’s degree in Transportation, Public Policy, Architecture, Urban Planning/Design, Construction Management, Construction Technology or a related field or an equivalent combination of education and experience may be considered in lieu of a degree.
- Minimum three (3) years related experience.
PREFERRED:
- Master’s degree in a related field.
- Experience with large urban transportation facility operations (airports, multi-modal rail, and bus).
- Demonstrated supervisory and/or leadership abilities.
- Familiarity with or the ability to learn wayfinding principles and MTA design standards.
- Exposure to high attendance special event planning.
- Exposure to Limited English Proficiency translation requirements.
- Prior experience working in a large, multi-faceted, fast-paced organization or governmental body.
- Familiarity with the MTA’s policies and procedures.
OTHER INFORMATION:
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).
Equal Employment Opportunity
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
We have other current jobs related to this field that you can find below
-
Assistant Director of Front Office
2 weeks ago
New York, New York, United States Doubletree Newark Penn Station Full timeDoubletree by Hilton Newark Penn Station is seeking an Assistant Director of Front. This is an advanced professional and administrative position responsible for the successful operation of the front desk and guest relations functions while maintaining quality standards, profitability and customer satisfaction.Attached to Newark Penn Station, The Doubletree...
-
Front Desk Manager
1 month ago
New York, New York, United States Doubletree Newark Penn Station Full timeDoubletree by Hilton Newark Penn Station is seeking a Front Desk Manager. This is an advanced professional and administrative position responsible for the successful operation of the front desk and guest relations functions while maintaining quality standards, profitability and customer satisfaction. Attached to Newark Penn Station, The Doubletree by Hilton...
-
Housekeeping Manager
3 months ago
New York, New York, United States Doubletree Newark Penn Station Full timeDoubletree by Hilton Newark Penn Station is seeking a Housekeeping Manager, who reports to the Executive Housekeeping Director. The Housekeeping Manager is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment...
-
Station Services Manager
1 month ago
New York, New York, United States DPDHL Full timeDescription - ExternalWhat makes DHL great? Our People We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world.Start YOUR career with DHL today...DHL Express has an opening for aStation Services Managerat our West Deptford, NJ location. The Station Services Manager will provide operational...
-
Station Services Manager
2 weeks ago
New York, New York, United States DPDHL Full timeWhat makes DHL great? Our People We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world.Start YOUR career with DHL today... DHL Express has an opening for a Station Services Manager at our West Deptford, NJ location. The Station Services Manager will provide operational management and support to...
-
Change Manager
2 months ago
New York, New York, United States Meta Full timeSummary: At Meta, Planning & Execution (P&E) is the organization responsible for end-to-end workforce planning and execution of the highest priorities in our People organization impacting Meta-wide employees. In this role, our team helps deliver impactful changes of the business by proactively planning and executing highly cross-functional work aligned to...
-
Administrative Assistant
4 weeks ago
New York, United States Neighborhood Coalition for Shelter Inc. Full time**JOB TITLE**: Administrative Assistant - Chance for Change/Chance to Connect **ABOUT THE PROGRAM**: Chance for Change (CFC), a small not-for-profit OASAS (part 822) licensed outpatient treatment program, provides treatment primarily for homeless adults living with the challenges of substance use disorders. Our clinic and "harm reduction" model connect with...
-
Change Manager
2 months ago
New York, United States Providge Consulting Full timeJob DescriptionJob DescriptionSalary: Job Title: Change ManagerClient Industry: Information TechnologyLocation: RemoteJob Status: Full time-(40 hours per week) schedule on a ContractPosition Summary:Our client is looking for a Change Manager who will work with and under the direction of the senior team members to design and orchestrate change...
-
Change Manager
7 days ago
New York, United States Providge Consulting Full timeJob DescriptionJob DescriptionSalary: Job Title: Change ManagerClient Industry: Information TechnologyLocation: RemoteJob Status: Full time-(40 hours per week) schedule on a ContractPosition Summary:Our client is looking for a Change Manager who will work with and under the direction of the senior team members to design and orchestrate change...
-
Manager, Change Delivery, Peacock
2 months ago
New York, United States Bravo TV Full time**Manager, Change Delivery, Peacock** 68613BR Digital Media Direct-to-Consumer Responsibilities Welcome to Peacock, the dynamic new streaming service from NBCUniversal. Here youll find more than a job. Youll find a fast-paced, high-flying team for unique birds that want to be at the epicenter of technology, sports, news, tv, movies and more. Our flock...
-
Change Management Coordinator_
4 weeks ago
New York, United States City of New York Full timeJob Description With an overarching mission to eliminate ageism and ensure the dignity and quality of life of approximately 1.8 million older New Yorkers, the NYC Department for the Aging is deeply committed to helping older adults age in their homes and creating a community-care approach that reflects a model age-inclusive city. The Office of Change...
-
Change Management Coordinator
2 months ago
New York, United States City of New York Full timeJob Description With an overarching mission to eliminate ageism and ensure the dignity and quality of life of approximately 1.8 million older New Yorkers, the NYC Department for the Aging is deeply committed to helping older adults age in their homes and creating a community-care approach that reflects a model age-inclusive city. The Office of Change...
-
Group Chyron Specialist, CBS News
2 months ago
New York, United States Paramount Global Full timeCBS News and Stations is seeking a skilled and thorough Chyron Specialist to join our Chyron Hub for our CBS Owned and Operated station group across 17 markets! This position will work with a decentralized Group Creative team that works hand-in-hand with our design teams in each local market. The Group Creative team brings strategy and guidance to our...
-
Cashier-Rail Station
2 weeks ago
New York, United States Reef Technology Inc. Full time** Cashier-Rail Station** * 11800 * New York, United States * Parking Team * Part-Time **Cashier: Renssellaer Rail Station** **$13.20/hour** **Who Youll Work For** REEFs mission is to connect the world to your block. REEF transforms urban spaces into community hubs that create jobs and bring new goods, services and experiences to the neighborhood. With...
-
Change Management Manager
2 months ago
New York, United States Fortune Brands Full timeJob Description Fortune Brands Innovations is looking for a creative, driven, and agile change management professional who can help increase employee adoption of Human Resources and company changes. As the Change Management Manager, youll focus on the people side of change including changes to business processes, HR policies, programs, systems and...
-
Gas Station Cashier
2 months ago
New York, United States sulekha.co.uk Full timeGas Station Cashier Jobs in New York, NY *Work Experience***1 Year** *Job Role**Work Experience***1 Year** *Job Role**Work Experience***1 Year** *Job Role**Work Experience***1 Year** *Job Role**Work Experience***1 Year** *Job Role**Work Experience***1 Year** *Job Role**Work Experience***1 Year** *Job Role**Work Experience***1 Year** *Job Role**Work...
-
Director of Front Office
3 weeks ago
New York, New York, United States Doubletree Newark Penn Station Full timeDoubletree by Hilton Newark Penn Station is seeking a Director of Front Office. This is an advanced professional and administrative position responsible for the successful operation of the front office and guest relations functions while maintaining quality standards, profitability and customer satisfaction. Attached to Newark Penn Station, The Doubletree by...
-
Enterprise Change Management Leader
2 weeks ago
New York, United States University of Rochester Full timeThe University of Rochester’s Human Resources team is seeking an Associate Director of Enterprise Change Management to lead our effort in creating a supportive, equitable, and inclusive work environment where every employee can thrive.The Associate Director of Enterprise Change Management will be developing and executing change management plans that ensure...
-
Change Management Lead
1 month ago
New York, United States Oakridge Staffing Full timeChange Manager Lead – Project and Change ManagementWorking across multiple business units within a global Insurance firm, the Change Manager will partner with Project Stakeholders, Technology and the Project Management Office to align the integration of change management activities into the project management lifecycle.The Project and Change Manager will...
-
Change Management Lead
1 month ago
New York, United States Oakridge Staffing Full timeChange Manager Lead – Project and Change ManagementWorking across multiple business units within a global Insurance firm, the Change Manager will partner with Project Stakeholders, Technology and the Project Management Office to align the integration of change management activities into the project management lifecycle.The Project and Change Manager will...
