Part Time Support Staff

4 weeks ago

Chicago, United States The Salvation Army Central Territory Full time

**THE SALVATION ARMY**

**NORTH & CENTRAL ILLINOIS DIVISION**

**Emergency Homeless Assessment and Referral Center**

POSITION DESCRIPTION

**POSITION TITLE**:Shift Monitor

**LOCATION/DEPT**:Shield of Hope

**REPORTS TO**:Program Director

**FLSA CATEGORY**:Non-Exempt

**STATUS TYPE**: RFT/ FPT

**DEPARTMENT MISSION**

To support the full mission of The Salvation Army by providing compassionate, professional service to the families residing at the Emergency Homeless Assessment and Referral Center and the community in a team-focused manner with the entire staff.

**OUTCOMES**

Shift Monitors provide consistent stability and safety to the program through their direct service to the clients. This service includes professional interactions, distribution of basic supplies, communicating with donors, service providers and the community, and offering support to the Program Director and Case Manager. This includes assistance with written and oral communications and while maintaining confidentiality.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Program/Administrative Duties
- Facilitate initial placement of guest(s) to the Emergency Homeless and Referral Center to include, but not limited to, conducting orientation and facilitating access to assigned room.
- Notify Program Director, Program Coordinator and the Case Managers in writing of any special mental health, and/or dietary accommodations of guests they may disclose.
- Conduct nightly bed check of all guests (families) and document.
- Prepare unusual incident report and/or program violation reports as needed and/or warranted. Distribute to designated personnel.
- Inform Program Director, Security, Program Coordinator and the shift staff of program violations that threaten the life, health, safety intervention (to include emergency services personnel). Contact 911 as needed to immediately address a crisis situation.
- Conduct daily room checks, document and submit information to designated
- Notify Housekeeping and/or shift staff of impending new placements and guest departures. Provide oversight of guests belongings stored on site for five (5) days. Notify Program Director, Program Coordinator and other shift staff if guest has not retrieved belongings after five days. When necessary clean and prepare newly vacated room for possible new placements.
- Perform daily facility checks (“rounds”) lock up designated areas as directed.
- Maintain confidentiality of guest information (verbal/written).
- Perform data entry and/or report writing of daily and/or monthly demographics and program statistics.
- Attend designated training when enrollment in the center is low.
- Assist the Program Director and Program Coordinator in contacting referral shelter to check on the availability daily.
- Assist the Program Director and Program Coordinator in making referrals when vacancies exist that will accommodate client in the Emergency Homeless Assessment and Referral Center when vacancies exist at referral shelters or other suitable housing can be arranged.
- Work with the Program Director and Program Coordinator to relocate or place clients enrolled in the Emergency Homeless Assessment and Referral Center in appropriate/affordable alternative housing within ten to twelve days of enrollment.
- Client Interaction
- Serve as meal monitor on assigned days (or as required) to provide coverage. Encourage guest compliance by checking on-site availability of guests. Verbally request guests attendance at breakfast if on-site.
- Prompt guests to adhere to program guidelines for appropriate conduct and utilization of program services and facilities.
- Perform safety checks of guests' baggage and/or guest rooms as necessary to prevent the concealment and storage of alcohol, drugs, weapons, and/or hazardous materials (i.e., combustible/fire agents, smoking materials or other) as necessary or upon request by case management and/or supervisory staff.
- Direct guests to address any/all social service issues to the Program Director, Program Coordinator and assigned Case Manager (Program Coordinator during absences). This includes issues pertaining to family, self, mental health/emotional, financial, substance abuse, parenting, and/or physical).
- Promote the supervision of minor children at all times during guest placement. May provide verbal prompting to parents (in cases of non-compliance). Document and report non-compliance of parental supervision to Program Director, Program Coordinator and/or Case Manager.
- Store and distribute guest cigarettes and smoking paraphernalia. Discourage and monitor guest compliance with no smoking on site or in guest room, only the outdoor designated areas.
- Other Duties
- Report maintenance requests to Program Director, Program Coordinator and janitor and document as required.
- Provide light housekeeping tasks, i.e. straightening up the conference room and copy room, some vacuuming, sweeping, moping and trash and snow removal.
- Provide assistance in e

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