Business Process

2 weeks ago

Phoenix, United States Dover Food Retail Full time

**Job Title**: Business Process & Compliance Manager

**Location**: Phoenix, AZ (onsite or remote)

At Dover Food Retail (DFR), our employees are the pillars of our success. Hence, we've created a culture that values innovation, teamwork, and dedication. From the day you join us, you'll find a rewarding work environment with substantial benefits that include:

- On your first day, you become eligible for Medical, Dental, and Vision insurance, along with Prescription coverage
- We respect your need for work-life balance; hence, we offer Paid short and long-term leave disability insurance, paid vacation, and paid sick leave
- To secure your future, we offer 401k Retirement Plan matching
- Manage your expenses better with our Flexible Spending Account
- Enjoy 11 Paid Holidays each year - because everyone deserves a break

**What the Role Involves**:
As a Business Process & Compliance Lead, you'll be responsible for creating and evaluating the effectiveness of current processes and overseeing all aspects related to the implementation of approved business process improvements. You will support the business with various software and tools while documenting and improving operational processes. This role is a unique opportunity to help and assist the organization in the development, implementation, support, and maintenance of automated tracking tools, databases, training, compliance and documentation of internal processes.
- Evaluate existing business processes, outline suggested process improvement recommendations and new tools, and oversee all aspects of successful implementation.
- Lead and coordinate compliance, prequalification, customer contract review process and legal issues with the team members in the company and support the entire operations team.
- Lead contractor database management and company business licensing.
- Conflict resolution and contract negotiation at organizational levels and outside vendors.
- Maintain, monitor and report on all contractual obligations for the company.
- Working with leadership in developing strategic and tactical lean transformation implementation plans.
- Leading and partnered on assigned cross-business strategic initiatives, growth projects, improvement initiatives, and similar high-impact projects.
- Identifying, establishing, delivering and maintaining measurably improved processes for quality and regularly evaluating and reporting on degrees of success, i.e., metrics.
- Regularly reviewing project results with team leaders and champions ensuring gains are sustained.
- Develop and maintain a list of ongoing Process Improvement projects for tracking purposes
- Train and solicit feedback from employees, managers, and teams on new business processes
- Maintain and update all process-related documents, automated tracking, database, portals, workflow coordinating forms, procedures, and policies as needed
- Partner with HR team and other business leaders on new hires and existing employee training.
- Other duties as assigned based on business needs.

**Basic Qualifications**:

- Bachelor’s degree in Construction Management, Engineering, Business, Finance or similar and/or
- 5+ years of construction or operations experience (General Contracting, Commercial Construction, Operations or Finance)

**What are the preferred qualifications?**
- Master’s degree in Construction Management, Engineering, Business, Finance, or similar.
- Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
- Strong analytical, technological, communication and organizational skills
- Strong attention to detail and advanced Microsoft Office skills, Proficient in Project management and ERP software’s.
- Driven to provide outstanding customer service to both internal and external customers
- Ability to manage multiple efforts in a high pressure, fast-paced environment is critical.
- Experience with construction business practices, safety, and construction contracts.
- Willing to travel for inter-company, customer meetings or conferences as needed (~15%)
- Must be capable of communicating effectively and expeditiously while maintaining professional conduct with all levels of the organization as well as third parties, verbally and in writing.
- Employee will have access to Company confidential information and must be responsible enough to protect such information and act in an ethical behavior that aligns with the values of the organization.
- Employee must be capable of performing their responsibilities with mínimal supervision.

**Why Choose Dover Food Retail?**

We believe in a collaborative entrepreneurial spirit and winning through our customers. We value and respect our employees, expecting results through high ethical standards, openness, and trust. Join us to be part of a company that is committed to delivering what it promises and has a reputation for quality.

We celebrate diversity and are committed to

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