Business Process Management Specialist
2 months ago
Position: 240030 – Business Process Specialist
Location: Remote – Phoenix, AZ (Some travel to client office)
Position Responsibilities
Conduct comprehensive process audits to identify inefficiencies, redundancies, and areas for improvement within the organization.
Design and implement innovative process solutions that align with the company's strategic objectives and increase operational efficiency.
Facilitate workshops and training sessions to educate staff on new processes, tools, and methodologies.
Collaborate with cross-functional teams to ensure the seamless integration of new processes and systems.
Utilize best practices frameworks such as Six Sigma, Lean, and ITIL to guide process improvement initiatives.
Monitor and report on the performance of implemented processes, adjusting as necessary to achieve desired outcomes.
Provide expert advice and guidance to senior management on process optimization and best practices.
Designs the integration of processes between the business and IT
Designs complex processes
Ensures process mapping is complete.
Support project execution through maintaining business rule documentation, tracking task completion reports, updating project status, escalating issues, and improving process to produce member communications
Prepare and create business requirements for systems enhancements
Utilizes business analysis, data mapping and data validation to develop coding specifications
Develops test cases to verify accuracy and quality
Executes testing for assigned deliverables; identify and document test defects, document quality issues and communicate defects to assure resolution
Determines process recommendation documents, including presentations, process maps, supporting metrics, business requirements and related impact analyses for complex processes or for portions of larger or inter-related processes.
Shares accountability for realization of results with process owners and present recommendations to stakeholders and process owners.
Defines, develops, and evaluates performance metrics to establish process success, and may participate in working with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable measures of success.
Reviews data post-implementation to measure success; participates in defining standards of improvement success.
Required Education, Certifications & Experience
BA/BS degree required or equivalent experience
Six Sigma – Black Belt Certified
ITIL Certified
Must have utility experience
7+ years of experience with understanding scope definition and requirements gathering
Ability to effectively create and present quality data and findings
Expertise in using MS Project, Visio, Excel, Word, and PowerPoint
Ability to integrate cross functional business processes (e.g. Business & IT)
Partners with varying backgrounds/levels of expertise
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