Call Center Agent

3 weeks ago


Tustin, United States FYDI Full time

Job Title: Call Center Agent (Medical Field)

Company: Fullfil Your Dreams Internationally, Inc.

About Us:
Fullfil Your Dreams Internationally, Inc. is a leading business process outsourcing provider dedicated to delivering exceptional customer service solutions to clients worldwide. We pride ourselves on our commitment to excellence, innovation, and fulfilling the needs of our clients with utmost professionalism.

Position Overview:
**Position Overview**:
**Responsibilities**:

- Conduct outbound calls to prospective clients for telemarketing purposes.
- Assist in scheduling appointments and managing calendars efficiently.
- Handle debt collection calls with tact, empathy, and professionalism.
- Provide exceptional customer service to clients through inbound calls, addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Maintain accurate and detailed records of all interactions and transactions.
- Adhere to company policies, procedures, and quality standards at all times.
- Ensure compliance with HIPAA regulations by handling confidential customer information with utmost discretion and confidentiality.

**Requirements**:

- A minimum of 2 years of experience in a similar call center role.
- Proficiency in both verbal and written communication.
- Proficiency in using call system and Microsoft office.
- Knowledge of HIPAA regulations and compliance requirements.
- Bilingual fluency is a plus.
- Strong interpersonal skills with the ability to build rapport quickly.
- Excellent problem-solving abilities and attention to detail.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Flexibility to adapt to changing priorities and client needs.
- Familiarity with CRM software and call center systems is preferred.

**Benefits**:
Comprehensive benefits package including health insurance and retirement plans.

Opportunities for career growth and advancement within the company.

A supportive and collaborative work environment that values diversity and teamwork.

Pay: $18.00 - $19.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k) matching
- Health insurance

Experience level:

- 2 years
- 3 years

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- Call center
- In-person
- Office

**Experience**:

- Customer Service: 2 years (preferred)
- Call center: 2 years (required)
- HIPAA: 2 years (preferred)

Ability to Relocate:

- Tustin, CA 92780: Relocate before starting work (required)

Work Location: In person


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