![Timitron Corporation](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative I
1 week ago
_**Job#: 2023-0817-CSRI Customer Service Representative I**_
Industry: Federal Aviation Administration
Years of Experience: 1 Year
Career Level: Entry
Education: HS Diploma or GED. AAS Degree preferred.
Location: Atlantic City, NJ/Government Site
Required Clearance Level: Ability to pass a NACI/NACLC
Travel: Minimum travel may be required
**Qualifications**
- Initiate and resolves service request/problem incidents.
- Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records.
- Maintains and updates records and tracking databases.
- Alerts management to recurring problems and patterns of problems.
- Works with system administrators and developers to ensure services/incidents are completed.
- Provides an outstanding customer service experience in a variety of circumstances across all organizational levels.
**Responsibilities**
The primary responsibilities of the _**Customer Service Representative I **_is to gain exposure to the overall operations of our Customer. Additional responsibilities include:
- Receive inbound calls and answer questions.
- Work with numbers to provide accurate metrics information to account performance and response of services provided.
- Update trouble ticket systems and follow up with customers.
- Data entry and typing.
- Provide exceptional customer service to account holders.
- Ability to complete all tasks or projects assigned, on time and with quality.
**Specialized Experience**
- Good written and oral communication skills;
- Organizational skills;
- Attention to detail;
- Great Customer skills;
- Ability to work both individually and as part of a team; and
- Proven ability to produce quality work under deadlines.
**Employment Statement**
Timitron Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
As a Virginia Values Veterans registered firm, we encourage our veterans who have served this country with pride, distinction, and honor to apply.
**Covid-19 Vaccine Requirement**
We will require full COVID vaccination for this job as directed by DoD/Federal contractor requirements. We committed to putting health and safety first for our employees, customers, teaming partners, and the communities we serve.
If progressed to offer, you will be required to provide proof of full vaccination or documentation for a medical or religious exemption consideration as allowed by law.
**Job Type**: Part-time
Pay: $19.56 per hour
Expected hours: 20 - 40 per week
**Benefits**:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
Experience level:
- 1 year
- No experience needed
- Under 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Work Location: In person
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