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Customer Service Representative
4 weeks ago
Customer Service Representative
Work for a company that encourages career growth and development. Be part of a culture where your input is valued and supported by your team. Aspire to be more than an employee, become a member-owner
As a Customer Experience Rep at Metalcraft, you will provide support to representatives, customers, and prospects pertaining to quotations, orders, and customer administrative functions and cross training/backup within the Customer Experience Team.
What would I be doing?
- Work with customers and prospects on quotes.
- Sending special samples to customers and prospects.
- Handling customer complaints in a professional and positive manner.
- Handling orders and proofs in collaboration with the internal team for success.
- Enter leads for prospects as needed by the sales team.
- Update CRM per procedure.
- Work on projects and other tasks as needed from various department leaders as directed.
What skills will I need?
- Strong verbal and written communication skills.
- Excellent organization, prioritization, and time management skills.
- Demonstrated Interpersonal and Team skills.
- You truly enjoy working with customers and prospects asking questions to understand their applications better than they do to deliver a superior customer experience.
What education and experience is needed?
- High School or GED required.
- Proficiency with MS Word, Excel and Outlook required; CRM experience preferred
- Seminars or outside educational training related to Customer Service a plus
- 1-3 years in a position of Customer Service/Sales or working with the public
Why should I work for Metalcraft?
In addition to being rock-solid and rapidly growing, Metalcraft is recognized throughout North Iowa as a Top Workplace sector with competitive pay, a great culture, and terrific benefits. If you are looking for a rewarding career with a company that values your abilities, we welcome you to apply
Metalcraft is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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