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Cloud Administrator/ IT Support

3 months ago

Lake Worth, United States NRG MGMT LLC Full time

**Job description**:
**Job Title**: IT Support/Network Administrator, Hours are negotiable

**SUMMARY**: Seeking a passionate, experienced and technical expert to create frameworks, set up new employees, and help employees with IT related issues. Receives, records, and reconciles customer/end user technical questions on use and implementation of computer products in a timely and professional manner.

**Essential Duties and Responsibilities**:

- ** REQUIRED EXPERIENCE: Office 365 and Azura cloud services, Wordpress, Google Workspace required.**

Core Responsibilities:

- Technical services at the network level (i.e., network connectivity, routers, firewalls, switches, security)
- Remote access solution implementation and support (i.e., VPN, Terminal Services, & Citrix)
- Circuit Acceptance and Testing,Set up phones and voip products VOIP, answer customers service to setup phones ext
- Administer Google Workspace, Azure Active Directory, Slack and other systems
- Experience with Website Domain Management using Wordpress.
- Manage end user tickets and T1 support
- Provision new users including hardware devices
- Basic networking support for Wifi and on premise networking equipment
- Familiar with Duo or other 2FA solutions
- Support for printers, scanners and phone system.
- Handle software licensing\installation
- Demonstrate effective verbal and written communication skills, effectively interacting professionals at all levels.
- Must be able to multitask in a busy, fast-paced environment
- Customer service attitude
- Ability to problem solve and escalate when appropriate
- Utilize a ticket tracking system to document all support incidents
- Creates and maintains, detailed and complete, Helpdesk documentation
- Reporting of metrics and KPIs for the Helpdesk.
- Identify opportunities for automation, and assist with the development of automation systems to address those opportunities.
- Participation in research, planning, scoping, implementation, and ongoing support for projects.
- Participation with maintaining inventory of hardware, software and support assets.
- Capability to self-motivate, work independently and taking ownership of job responsibilities.
- Assists customers/end users with questions on product installation, usage, and implementation.
- Answers customer inquiries and provides appropriate technical and/or product-related information.
- Organizes and maintains file system; files correspondence and other records. Prepares reports and correspondence as needed.
- Manage daily backups. Set-up and maintain computer equipment.
- Maintain computer equipment tracking.
- Performs other duties as assigned by supervisor.

**Preferred Background in**:

- ** Office 365 and Azura cloud services, Wordpress, Google Workspace required.**:

- ** Experience with VoIP - SIP, MGCP, QoS, Cisco and Polycom IP Phones**:

- Two (2) year college degree or equivalent work experience and technical training
- ** Two (2) or more years setting up wired/wireless LANs and connecting small workgroup PC’s and printers**:

- Experienced in performing on-site analysis, diagnosis, and resolution of complex desktop computer and telephone problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users
- Understanding of security practices including physical, internet, and wireless security.
- Strong understanding of user authentication, permissions, and encryption
- Strong Data analytics skills leveraging SQL or python Education:
- At least 3 years of experience within Information Technology

**Job Types**: Contract

Experience level:

- 2 years

Schedule:

- Hours are negotiable
- Day shift
- On call

People with a criminal record are encouraged to apply

Ability to commute/relocate:

- Delray Beach, FL 33445 or remote accessibility

**Experience**:

- VoIP: 3 years (required)
- Microsoft Exchange: 2 years (required)
- Azure: 3 years (required)
- Google Workspace: 3 years (required)